Hi, I'm Bernard. I'm happy to help!
To confirm, are you using a laptop or a desktop? Do you see an X mark on the audio icon on your taskbar? While waiting, I recommend running the audio troubleshooter, and if the issue persists, the next option is to roll back the audio driver. Kindly follow the steps below:
Method 1. Run the Audio troubleshooter:
Press the Windows Key + R, then type in:
msdt.exe /id AudioPlaybackDiagnostic
Then hit OK and follow the prompt to run the Audio troubleshooter.
Method 2. Roll back the audio driver:
-Press the Windows key + X
-Go to Device Manager
-Expand Sound, video and game controllers
-Look for Realtek (R) Audio or High Definition Audio
-Right-click and click Update Driver
-Select Browse my computer for drivers
-Click Let me pick from a list of available drivers on my computer
-Choose an old driver or another driver name, then select it and click Next until it installs.
-Restart the PC and check.
Note: If the issue persists, please download and install the audio driver from your manufacturer’s website.