My microsoft account is not being recognised

I tried launching my mine craft which i have bought, but prism launcher said that i need to sign in again i go to sign in and under the place where u put your email it says "We couldn't find an account with that username. Try another, or get a new Microsoft account." Of course im not going to make a new one i have bought mine craft in this so i try to get help from support I open microsoft account sign in helper enter my email and it says "Account blocked We have detected that your account is blocked due to multiple incorrect password attempts." then it says to reset my password and told me to click this Reset Microsoft Account password. i click it but it says to enter my email i want to recover but it doesnt let me enter it. i really want to talk to an accual human being tell them my problems and get this resolved instead of filling forms and talking to ai. its been a whole day microsoft fix ur support