copilot in word cannot read, edit or summarise my documents

John DELGADO 0 Reputation points
2026-10-06T06:00:09.7766667+00:00

copilot in word cannot read, edit or summarise my documents. I'm an elderly person and require a live person to talk me through the process of fixing the issue

Microsoft Copilot | Microsoft 365 Copilot | Development
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. Haytham-C 5,630 Reputation points Microsoft External Staff Moderator
    2026-10-06T20:31:41.31+00:00

    Hello John DELGADO

    Thank you for reaching out and informed us about the situation, before we proceed may I ask?

    • Which subscription do you currently have? (Microsoft 365 Personal, Premium,...)
    • Is your account a personal or work/school account?

    In the meantime, please try:

    1. Update license (If you're using a personal license)
    3. Run a Quick Repair:

    In case you still want to talk to a live chat agent from Microsoft Support, please follow the steps below (apply for personal account only):

    • Go to Contact Us - Microsoft Support 
    • Select Office
    • Click Get Home Support
    • Type a brief description of your issue in the search box.
    • Click Get Help and select Contact Support below. 
    • Go to the Products and services tab and choose the appropriate product.
    • On the Category tab, choose the appropriate category or an alternative option.
    • Go to Confirm. Look for and select "Chat with a support agent in your web browser" (during business hours) if available. Explain your situation clearly.

    I hope this helps

    Was this answer helpful?

    0 comments

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.