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After booting my laptop up, my Bluetooth and WiFi buttons were suddenly missing, and I could only use Ethernet. I already tried the suggested steps to try by John DeV in the post of Shannon Priddy but nothing worked.
Please provide some information about your drivers and hardware.
1
Right click your Start Button and open Device Manager.
Expand the 'Network Adapters' section.
Expand the Bluetooth section.
Please provide a screenshot of that full Device Manager window.
2
Click your Start Button, then just type msinfo and press Enter, please provide a screenshot of the resulting System Information window.
Thank you for the screenshots, currently there is no Bluetooth or WiFi (Wireless LAN) drivers installed on your laptop.
Below is the support page for your laptop on the HP website, expand the Driver-Network section.
https://support.hp.com/id-en/drivers/hp-15.6-inch-laptop-pc-15-d5000/model/2101006281?sku=9W124PA
In there, you will find the drivers you need to install.
However, I do not know the exact make of WiFi or Bluetooth card you have, they provide both MediaTek and Intel Bluetooth drivers and MediaTek and Realtek Wireless LAN drivers.
Try installing each of those drivers to find the actual driver that needs to be installed, the drivers you do not need should refuse to install.
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there's no bluetooth or wifi section
Please see my reply above, I have provided the method to reinstall the WiFi and Bluetooth drivers.
tried installing the .EXE and .INF file of each driver but none worked.
What error was indicated when you tried to use each of the exe driver installers.
drivers were installed successfully, but after restarting my device, it still doesn't appear in the device drivers.
After installing the drivers, please open Device Manager again.
At the top of Device Manager, select View - Show Hidden Devices.
Then expand the Network Adapters section and the Bluetooth section.
Please provide a screenshot of that window.
forgot to say, my OS is windows 11 pro version 25H2 but the latest in the hp devices options was only windows 11 version 24H something, so i let the web detect the OS i was using and installed the drivers from there.
Thank you for the screenshot.
There is no indication the drivers have been installed, I think you may have a dual Bluetooth and WiFi card and there may be a hardware fault on that card, you will need to contact HP Support on that website, the card may need to be replaced if you cannot get the drivers to install correctly.
Glad to help!
