My account has been hacked

Question

My account has been hacked

randomguy2442 0

My account was hacked couple weeks ago and im just finding out that it was, they changed my email, and deleted my security information yet the account is still tied with my gmail account, i can send proof that it was my account originally with through email, if anyone can help me it would mean alot

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Answer 1

John DeV 170.4K Independent Advisor

Hi, good day!

As this is a public community forum, none of the members here can access your personal Microsoft account or assist with recovery directly.

Your best option is to follow the interactive Sign-in Helper tool found in the official guide linked below. It will guide you through the available recovery steps and outline how to reach Microsoft's support team if options remain. Please keep in mind that if these official channels fail, the account might unfortunately be permanently lost.

https://support.microsoft.com/account-billing/how-to-recover-a-hacked-or-compromised-microsoft-account-24ca907d-bcdf-a44b-4656-47f0cd89c245

You can also try recovering the account through Microsoft’s Account Recovery Form: https://account.live.com/acsr

Because the recovery process is automated, Microsoft uses the information you provide to verify that you’re the legitimate account owner. For the best chance of success, complete the form from a device and location you’ve previously used to access the account, and provide an email address where Microsoft can reach you.

Recovery requests are typically reviewed within 24 hours. If Microsoft can verify your information, you’ll receive further instructions to regain access to your account.

If the request is unsuccessful, you can submit the recovery form again, up to twice within a 24-hour period, and include any additional information you may remember.

randomguy2442 0 Reputation points

2026-10-06T00:24:12.8466667+00:00

i cant try to recover the account since they linked it with a different email and changed the email of the original account
John DeV 170.4K Reputation points Independent Advisor

2026-10-06T00:43:32.5466667+00:00

If the hacker changed the email address and removed your security information, I understand why you can’t access the usual recovery options.

I’d recommend trying Microsoft’s Account Recovery Form in the link above using another email address that you can access. Include as much information as you can about the original account, such as your previous email address, old passwords, and other details that can help verify that you’re the original owner.
randomguy2442 0 Reputation points

2026-10-06T01:05:18.64+00:00

I just tried the recovery form twice but it says i havent put sufficient information in and i cant remember some other parts so i guess i cant recover my account
John DeV 170.4K Reputation points Independent Advisor

2026-10-06T01:12:36.51+00:00

I understand. It’s frustrating when you know the account was yours but can’t remember all the information Microsoft is asking for.

I wouldn’t give up yet. You can try the recovery form again and provide as much accurate information as you can remember. If possible, try it from a device and location you previously used to access the account, as this may help with verification.

Hopefully, you’ll be able to recover the account.