AI-901 Exam passed on Pearson VUE but not syncing to Microsoft Learn dashboard

Surapally, Srinivas (Hyderabad) 0 Reputation points
2026-10-05T15:03:15.01+00:00

Hello,

I am looking for assistance in syncing my exam records to my Microsoft Learn profile.

I completed and passed the AI-901 exam three months ago. The exam appears correctly as "Passed" under my Pearson VUE exam history dashboard. However, it is completely missing from my Microsoft Learn Credentials tab and official transcript.

I am logged into the exact same Microsoft account/email address that I used to register for and take the exam. Since it has been three months, it seems my Pearson VUE MCID/Registration ID is not automatically linking with my Learn profile.

Please open a private message thread so I can securely provide my Pearson VUE Registration ID and score report to help you manually merge and sync these records.

Thank you!

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  1. Julian Sharp 44,576 Reputation points
    2026-10-05T15:35:36.29+00:00

    This is a community forum not support, try https://aka.ms/CertificationSupport

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  2. AI answer

    2026-10-05T15:03:29.3366667+00:00

    Since the exam is missing from both Credentials and Transcript after three months, use this path:

    1. Confirm the credential was earned Review the AI-901 exam or certification requirements on the certification or exam details pages to verify the passed exam should produce the expected credential.
    2. Verify the correct Learn profile Sign in to Microsoft Learn and check whether the exam was registered under a different profile. This commonly happens when multiple sign-in accounts exist, such as a personal Microsoft account and a work or school account.
    3. Try other possible sign-in accounts If any other Microsoft accounts were ever used for exam registration, sign in with those accounts and check:
      • Credentials in the Learn profile
      • Transcript in the Learn profile
    4. Check Learn profile settings In Learn profile settings, verify the accounts linked to the profile. If multiple Learn profiles exist, they can be merged, and certification data is merged with them.
    5. If the exam still does not appear, contact Credentials Support For additional assistance with missing credentials, contact Microsoft Credentials Support. The support guidance for certification issues and missing credentials is the documented escalation path.

    Relevant profile locations:

    • Transcript: available from the Learn profile left navigation.
    • Credentials: available from the Learn profile left navigation.
    • Learn Username and linked accounts: available in Learn profile settings.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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