Cannot turn off People Suggestions in Microsoft Account Privacy

Tina M 0 Reputation points
2026-10-05T05:52:01.8533333+00:00

I'm trying to turn off the people suggestions toggle in Privacy Settings for my Microsoft account. The togge goes to the off position, so I leave the page, and when i got back to my privacy settings, the toggle is set to on, again. What gives?

My actual tags for this would be "Microsoft Account", "Security and Privacy", but the tags are forced now, and absolutely none of them apply.

Windows for home | Previous Windows versions | Security and privacy
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  1. Kai-H 28,235 Reputation points Microsoft External Staff Moderator
    2026-10-07T10:42:54.29+00:00

    Hi, Tina M

    The switch moving to Off doesn’t necessarily confirm that the change was saved, so I’d check whether it behaves differently outside your current browser session.

    Here are some suggestions you can try:

    Try a different browser, signing in to the same Microsoft account. After changing the setting, refresh the page before leaving it. I recommend this as a diagnostic check, not a confirmed fix for this particular toggle.

    If it works in the other browser, temporarily disable any ad-blocking or privacy extensions in your usual browser and test again. Restore those extensions afterward. This is another troubleshooting test rather than a guaranteed solution.

    If it reverts in both browsers, contact the privacy team using the “Contact our team” option on the privacy dashboard. That option is specifically available for privacy questions or concerns. Include your browser names and screenshots showing the setting before and after refreshing, with your email address hidden. Explain that your opt-out choice will not stay saved.

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  2. AI answer

    2026-10-05T05:52:15.9133333+00:00

    For a personal Microsoft account, the correct control is on the Microsoft privacy dashboard:

    1. Go to the Privacy page and sign in.
    2. Open Expanded people suggestions or People suggestions.
    3. Set the toggle to Off.

    When this setting is turned Off, expanded people suggestions should stop appearing and Microsoft clears the expanded people data.

    If saved personal contacts still appear, that is expected. Saved contacts continue to be suggested unless the contact is deleted. Organization directory contacts can also still appear unless removed by the IT admin.

    The available documentation confirms where to change the setting and what turning it off does, but it does not describe why the toggle would switch back to On after leaving the page.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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