If this is a Windows local administrator account password, these are the supported options:
- From the Windows sign-in screen, select the password entry button.
- Select OK > Reset password.
- Answer the security questions set up for that account.
If already signed in to that local account:
- Open Settings > Accounts > Sign-in options.
- Select Password > Change.
- If the password was forgotten, select I forgot my password and follow the prompts.
If there is another administrator account on the same PC:
- Open Computer Management.
- Go to Local Users and Groups > Users.
- Right-click the account.
- Select Set Password... and enter a new password.
Important: if there is no other administrator account available and the password cannot be reset with the sign-in screen options, the supported path is to reset the Windows device. Microsoft support cannot retrieve or bypass a lost or forgotten password.
If this is a Microsoft account used to sign in, use the account recovery flow:
- Select Recover your account.
- Enter the email address, phone number, or Skype name used to sign in.
- Choose where to receive the security code.
- Enter the code.
- Create a new password.
If the correct password stopped working, use the Sign-in Helper tool.
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