refund from one account and applied to a new account

A payment from one Microsoft account cannot be applied or transferred to a subscription on a different Microsoft account.

What is supported:

1. If the old subscription was purchased directly from Microsoft, sign in to the original purchasing account at the Microsoft account subscriptions page and check whether the cancellation flow shows a refund option.
2. If the charge happened after cancellation, this can occur when cancellation was made too close to the billing date. Cancellations must be more than 2 days before the billing date.
3. If the subscription is already set to expire and shows Turn on recurring billing instead of Manage, no further cancellation is needed and it should not renew again.
4. If the subscription was bought through Apple, Google Play, or another third party, refund and billing changes must be handled with that provider.
5. If a refund is available, eligibility is determined automatically during cancellation.

For the new subscription, it remains separate under the new Microsoft account. The practical path is:

1. Sign in to the old Microsoft account at Services & subscriptions.
2. Open the cancelled subscription and confirm its status, end date, and whether a refund option appears.
3. If no refund option appears, use Contact Microsoft Support for billing help.

References:

• Unable to cancel your Microsoft subscription
• How to get a refund on a Microsoft subscription
• Microsoft subscription refund policy
• Manage my Microsoft 365 subscription
• Two accounts, closing one and switching subscription payment. - Microsoft Q&A