HP1020 printer shows it is offline

Question

HP1020 printer shows it is offline

Dianne Robertson 0

Ever since my microsoft account renewal my HP1020 printer shows it is offline. How can I fix this?

Dianne Robertson 0 Reputation points

2026-09-29T14:00:55.1733333+00:00

I tried all of your suggestions. It clears the print spool and the printer looks ready to print. However, when I try to print something the same error message appears. I seems helpless.

4 answers

Your answer

Dianne Robertson 0 Reputation points

2026-09-29T14:00:55.1733333+00:00

I tried all of your suggestions. It clears the print spool and the printer looks ready to print. However, when I try to print something the same error message appears. I seems helpless.

Answer 1

Jonathan Deives 82,475 Independent Advisor

A Microsoft account renewal should not normally cause your HP LaserJet 1020 printer to go offline.

Go to Settings > Bluetooth & devices > Printers & scanners.

Select HP LaserJet 1020 and click Remove.
Disconnect the printer's USB cable and restart your computer.
Reconnect the printer and turn it on.
Go back to Printers & scanners, click Add device, and follow the instructions to add the printer again.

Dianne Robertson 0 Reputation points

2026-09-29T03:53:09+00:00

It no longer says offline but when I try to print it now says error
Jonathan Deives 82,475 Reputation points Independent Advisor

2026-09-29T03:54:05.3533333+00:00

Please provide the full error message that appears.
Dianne Robertson 0 Reputation points

2026-09-29T04:32:58.1833333+00:00

it says: "Error 1 document waiting". I have cleared the document then it appears every time I try to print.
Dianne Robertson 0 Reputation points

2026-10-05T06:17:41.14+00:00

Seems like it would work but the error message still is showing and the printer does not work
Jonathan Deives 82,475 Reputation points Independent Advisor

2026-10-06T14:14:58.77+00:00

If you have followed all the steps above and the problem persists, the issue might lie with the printer itself.

Can you test it on another device?

Answer 2

Jonathan Deives 82,475 Independent Advisor

Press Win + R, type services.msc, and press Enter.
Find Print Spooler, right-click it and select Restart.
Try printing again.

If the same error appears, stop the Print Spooler, delete the files in C:\Windows\System32\spool\PRINTERS, then start the service again and test printing.

source:
https://support.microsoft.com/windows/hardware/printer/fix-print-job-stuck-in-queue-errors-in-windows

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Answer 3

Dianne Robertson 0

Seems like it would work but the error message still is showing and the printer does not work

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Answer 4

Senthil kumar 2,585

Hi @Dianne Robertson

Understand your concern.

First check the printer in default printer. suppose not set a default printer. settings->bluetooth & devices -> printer & scanners -> click you printer -> set as default.
If persist the same issue update the driver or uninstall the driver restart your pc then install latest driver.
Additionally unplug USB cable from Pc and connect with another USB port.

please check and give your feedback.

Thanks.

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