HP1020 printer shows it is offline

Dianne Robertson 0 Reputation points
2026-09-28T20:24:46.53+00:00

Ever since my microsoft account renewal my HP1020 printer shows it is offline. How can I fix this?

Windows for home | Windows 11 | Devices and drivers

4 answers

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  1. Senthil kumar 2,580 Reputation points
    2026-10-05T06:42:00.9733333+00:00

    Hi @Dianne Robertson

    Understand your concern.

    • First check the printer in default printer. suppose not set a default printer. settings->bluetooth & devices -> printer & scanners -> click you printer -> set as default.
    • If persist the same issue update the driver or uninstall the driver restart your pc then install latest driver.
    • Additionally unplug USB cable from Pc and connect with another USB port.

    please check and give your feedback.

    Thanks.

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  2. Dianne Robertson 0 Reputation points
    2026-10-05T06:25:34.6233333+00:00

    Seems like it would work but the error message still is showing and the printer does not work

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  3. Jonathan Deives 82,210 Reputation points Independent Advisor
    2026-09-29T04:36:02.8366667+00:00

    Press Win + R, type services.msc, and press Enter.
    Find Print Spooler, right-click it and select Restart.
    Try printing again.

    If the same error appears, stop the Print Spooler, delete the files in C:\Windows\System32\spool\PRINTERS, then start the service again and test printing.

    source:
    https://support.microsoft.com/windows/hardware/printer/fix-print-job-stuck-in-queue-errors-in-windows

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  4. Jonathan Deives 82,210 Reputation points Independent Advisor
    2026-09-28T21:05:55.31+00:00

    A Microsoft account renewal should not normally cause your HP LaserJet 1020 printer to go offline.

    Go to Settings > Bluetooth & devices > Printers & scanners.

    Select HP LaserJet 1020 and click Remove.
    Disconnect the printer's USB cable and restart your computer.
    Reconnect the printer and turn it on.
    Go back to Printers & scanners, click Add device, and follow the instructions to add the printer again.

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