Recover my Instagram id Authentication Code

Yashu Trivedi 0 Reputation points
2026-09-28T18:26:43.8433333+00:00

Hello Support Team,

I need urgent help recovering my account.

My old phone is broken, so I lost access to my Microsoft Authenticator app and I do not have backup recovery codes.

I know my password and have access to both my registered Email and Mobile Number (verified OTPs successfully). However, the recovery fails at Video KYC because my profile has no personal photos to match my face.

Please provide an alternative manual verification method to reset my 2FA and help me recover my account.

Username: [Moderator Note: Personal Info Removed]

Thank you.

Microsoft 365 and Office | Subscription, account, billing | For home | Other
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  1. Raymond Osei 80 Reputation points
    2026-09-29T02:05:16.7766667+00:00

    Hello Yashu,

    Because the Microsoft Authenticator app on your old broken phone was not backed up to cloud recovery prior to the damage, Microsoft servers do not store or have access to your third-party security keys. Microsoft Authenticator generates time-based one-time passcodes locally on the device itself.

    Since Microsoft cannot restore third party accounts, you must regain access through Instagram's account verification process:

    1. Open the Instagram app on your new phone and enter your username and password.
    2. When prompted for the 6-digit authentication code from the Authenticator app, select "Try another way".
    3. Select Use backup code if you saved the 8 digit emergency backup codes when you first enabled 2FA.
    4. If you do not have backup codes, select Get support or Request support.
    5. Follow the identity verification prompt:
      • If your account contains photos of you, Instagram will prompt you to take a video selfie to verify your identity against your profile.
      • If your account does not contain photos of you, Instagram will send a security verification link to your verified registered email address and mobile number.
    6. Once Instagram verifies your identity, they will send a login link and an 8-digit temporary backup code to your email to bypass the broken Authenticator.
    7. After logging in, go to Settings > Accounts Center > Password and Security > Two-Factor Authentication, remove the old Authenticator registration, and set up the Microsoft Authenticator app on your new phone.

    Tip for future protection: In the Microsoft Authenticator app settings on your new device, turn on "Cloud Backup" to sync credentials to your personal Microsoft account so accounts can be restored if a phone is replaced.

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