COPILOT SCREENSHOT STOPPED WORKING

Question

COPILOT SCREENSHOT STOPPED WORKING

JUNIOR PELICANO 0

Copilot screenshot capture stopped working suddenly 2 days ago. Snipping Tool works. Permissions ON. Capture services healthy. Issue is isolated to Copilot’s backend screenshot module. Local diagnostics show no Windows faults. Please verify backend feature flag status for my region.

Michael Fausto 0 Reputation points

2026-10-06T04:12:07.8266667+00:00

yes, same for me! I can't take screenshots with copilot anymore since with the new update, but I can still submit screenshots that I took. I'm so sad, it was very convenient space wise.
Clary-N 16,580 Reputation points Microsoft External Staff Moderator

2026-10-06T09:45:15.3966667+00:00

Hi Michael,

Thanks for sharing your experience. I can understand why you miss being able to take a screenshot directly in Copilot, especially when it made things so much more convenient. It’s good that you can still upload screenshots you’ve taken separately as a workaround for now.

If you’d like to see the built-in screenshot option available again, I’d also recommend submitting feedback through Copilot. That’s a good way to let the product team know this is a feature you found useful and would like to have back.

I hope the option becomes available again in the future.

1 answer

Your answer

Michael Fausto 0 Reputation points

2026-10-06T04:12:07.8266667+00:00

yes, same for me! I can't take screenshots with copilot anymore since with the new update, but I can still submit screenshots that I took. I'm so sad, it was very convenient space wise.
Clary-N 16,580 Reputation points Microsoft External Staff Moderator

2026-10-06T09:45:15.3966667+00:00

Hi Michael,

Thanks for sharing your experience. I can understand why you miss being able to take a screenshot directly in Copilot, especially when it made things so much more convenient. It’s good that you can still upload screenshots you’ve taken separately as a workaround for now.

If you’d like to see the built-in screenshot option available again, I’d also recommend submitting feedback through Copilot. That’s a good way to let the product team know this is a feature you found useful and would like to have back.

I hope the option becomes available again in the future.

Answer 1

Hi JUNIOR PELICANO,

Thanks for sharing all those details.

Just to narrow this down a little further, what exactly happens when you select + > Take a Screenshot in Copilot? Does nothing happen, does the capture interface appear and then fail or has the option disappeared completely? Also, could you share your Copilot app version from Account > About and confirm whether you can still use Snipping Tool and manually attach that screenshot to a Copilot conversation?

Since Snipping Tool works normally and you’ve already checked the permissions and capture services, you’ve covered the main Windows-side checks, so I’d focus on the Copilot app itself next.

As the next step, I’d try reinstalling Copilot:

Open Settings > Apps > Installed apps.
Find Microsoft Copilot, select the three dots (...), and choose Uninstall.
Restart your PC.
Open the Microsoft Store, search for Microsoft Copilot and install the app again.
Sign back in and test + > Take a Screenshot again.

I’m not able to verify an account-specific or regional backend feature flag from the community forum, so I wouldn’t want to assume that’s definitely the cause yet. If reinstalling doesn’t change the behavior, let me know exactly what happens when you select Take a Screenshot, that will help narrow down the next step.

Clary-N 16,580 Reputation points Microsoft External Staff Moderator

2026-09-29T03:26:28.3033333+00:00

Hi JUNIOR PELICANO,

I have not heard from you for a couple of days.

Please let me know if there is anything I can help by leaving your comment down here.