Hi, good day!
Please try to install "Windows Media Player Legacy (App)" using DISM Command
Press Start then search Command Prompt
Right click it then select Run as administrator
Copy and paste the command below then press Enter
DISM /Online /Enable-Feature /FeatureName:"WindowsMediaPlayer" /All
Restart your computer
I look forward to receiving your update and I'm willing to collaborate with you till we resolve the issue. Do keep me informed by clicking "Add comment" below.