Severity A - Tenant-wide Global Admin lockout, Data Protection case unresolved 8+ days

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2609100040007599 Sev A Global tenant lockout

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Severity A - Tenant-wide Global Admin lockout, Data Protection case unresolved 8+ days

Nandy Bo 50

Our tenant currently has zero Global Administrators, active or eligible, caused by an Entra Access Review auto-apply cycle removing all Global Administrator role assignments. This is not an MFA reset issue. Domain ownership, DNS TXT verification, and identity verification for both environment owners have all been completed with Microsoft as of 9/11. Despite this being classified Severity A, three support cases have now been raised (TrackingID#2609080040008539, TrackingID#2609100040007599, TrackingID#2609150040008596) with no callback or resolution in over a week. Requesting escalation to the Data Protection team to complete the restoration that has already been verified as ready to proceed.

Nandy Bo 50 Reputation points

2026-09-15T20:41:43.1533333+00:00

Following up, this has had zero traction in 8 days despite being Severity A on all three cases. No callback, no substantive email, nothing in last 2 days. Domain and identity verification were completed by 9/11 and support has gone silent since. A complete tenant-wide administrative lockout sitting untouched for over a week is not consistent with a Severity A commitment. Requesting a moderator look into this directly and route it to the Data Protection team, since the standard support channel has not moved this at all.

PLEASE TAKE ACTION ON PRIORTY IT IS CRITICAL SEV A CASE !!
Nandy Bo 50 Reputation points

2026-09-15T21:17:59.8933333+00:00

@Sridevi Machavarapu @VEMULA SRISAI @Vivian-HT

Nandy Bo 50 Reputation points

2026-09-15T20:41:43.1533333+00:00

Following up, this has had zero traction in 8 days despite being Severity A on all three cases. No callback, no substantive email, nothing in last 2 days. Domain and identity verification were completed by 9/11 and support has gone silent since. A complete tenant-wide administrative lockout sitting untouched for over a week is not consistent with a Severity A commitment. Requesting a moderator look into this directly and route it to the Data Protection team, since the standard support channel has not moved this at all.

PLEASE TAKE ACTION ON PRIORTY IT IS CRITICAL SEV A CASE !!
Nandy Bo 50 Reputation points

2026-09-15T21:17:59.8933333+00:00

@Sridevi Machavarapu @VEMULA SRISAI @Vivian-HT