Deeply Disappointed in Microsoft Rewards India – Unfair Treatment of Loyal Customers

Question

Deeply Disappointed in Microsoft Rewards India – Unfair Treatment of Loyal Customers

Samyak Dome 5

To the Microsoft Rewards and Consumer Experience Team,

I am writing this email to express my absolute disappointment and frustration with the current state of the Microsoft Rewards program in India. Over time, the program has degraded to a point where it feels completely abandoned, displaying a total disregard for your user base in this region.

It is infuriating to see the massive disparity between what Microsoft offers to users in regions like the US compared to what is available in India. While users in other countries have access to a wide array of meaningful rewards—such as Xbox gift cards, popular gaming currencies, digital gift cards, and options to donate points—the India rewards page has been stripped down to virtually nothing. Presenting Overwatch 2 coins as the primary or only gaming reward option is out of touch; it is a game that a vast majority of the community here no longer plays or cares about.

Your users spend months earning these points through daily engagement and loyalty to the Microsoft ecosystem. To turn around and offer no worthwhile options to redeem these hard-earned points feels like a slap in the face. It sends a clear message that Microsoft does not value its Indian community or care about maintaining a fair, quality service across regions.

If Microsoft truly values its community and loyal users, immediate action needs to be taken to fix this inequality. At a minimum, we expect:

The re-addition/introduction of Xbox Gift Cards.

Relevant gaming currencies that players actually use (such as Fortnite V-Bucks).

A wider selection of local gift cards or options to donate points to charitable causes.

I had significantly higher expectations from a global tech leader like Microsoft. The current state of this service is unacceptable, and if this complete lack of effort toward the Indian market continues, I—along with many other loyal users—will be taking my business and engagement elsewhere.

I expect this feedback to be escalated to the appropriate program leads.

Geb 0 Reputation points

2026-09-05T06:19:06.95+00:00

Most of the Microsoft Rewards users are young adults, mostly teenagers who play Roblox and they use it to get free Roblox Giftcards of Robux . Now even that is gone, only Overwatch Giftcard is shown on the redeem page . They must not care about the Indian region
Vikki-T 12,060 Reputation points Microsoft External Staff Moderator

2026-09-05T10:31:31.32+00:00

Hi Geb,

Thank you for adding your perspective. I understand that losing Roblox gift cards and seeing only limited alternatives on the redemption page can be disappointing, particularly for users who collected points with a specific reward in mind.

Unfortunately, reward availability can vary by country or region and may change over time. We do not have access to Microsoft’s internal decisions or information about whether or when Roblox gift cards will return to the India catalog.

If you would like your feedback to reach the Microsoft Rewards team, please submit it through the official Microsoft Rewards Support form. Please note that this is a user-to-user support forum, so contributors cannot modify the Rewards catalog or escalate requests directly to the program team.

Thank you for sharing your experience with the community.
sa prithivee 0 Reputation points

2026-10-10T12:29:54.1733333+00:00

I agree Samyak, i have been using this browser for such a long time and i have so many points now, but nothing to spend it on, there are absolutely no gift cards right now, i mean whats the point of even using this browser anymore, other than the rewards system, there is no other advantage edge browser has over the other ones. Whereas, if u look at LITERALLY any other country, the redeem section will be stacked with coupons and gifts cards, etc. As a person who has been using this browser for the past 4 or 5 years, i have to say, i am deeply disappointed in micrsoft.

2 answers

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Geb 0 Reputation points

2026-09-05T06:19:06.95+00:00

Most of the Microsoft Rewards users are young adults, mostly teenagers who play Roblox and they use it to get free Roblox Giftcards of Robux . Now even that is gone, only Overwatch Giftcard is shown on the redeem page . They must not care about the Indian region
Vikki-T 12,060 Reputation points Microsoft External Staff Moderator

2026-09-05T10:31:31.32+00:00

Hi Geb,

Thank you for adding your perspective. I understand that losing Roblox gift cards and seeing only limited alternatives on the redemption page can be disappointing, particularly for users who collected points with a specific reward in mind.

Unfortunately, reward availability can vary by country or region and may change over time. We do not have access to Microsoft’s internal decisions or information about whether or when Roblox gift cards will return to the India catalog.

If you would like your feedback to reach the Microsoft Rewards team, please submit it through the official Microsoft Rewards Support form. Please note that this is a user-to-user support forum, so contributors cannot modify the Rewards catalog or escalate requests directly to the program team.

Thank you for sharing your experience with the community.
sa prithivee 0 Reputation points

2026-10-10T12:29:54.1733333+00:00

I agree Samyak, i have been using this browser for such a long time and i have so many points now, but nothing to spend it on, there are absolutely no gift cards right now, i mean whats the point of even using this browser anymore, other than the rewards system, there is no other advantage edge browser has over the other ones. Whereas, if u look at LITERALLY any other country, the redeem section will be stacked with coupons and gifts cards, etc. As a person who has been using this browser for the past 4 or 5 years, i have to say, i am deeply disappointed in micrsoft.

Answer 1

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Answer 2

Hi Samyak Dome,

Thank you for taking the time to share your concerns in such detail. I understand why the limited redemption options in India feel deeply disappointing, especially after you have spent considerable time earning and saving your Microsoft Rewards points.

Microsoft Rewards offers and redemption catalogs can vary by country or region, and the availability of individual rewards may also change over time. Unfortunately, I do not have access to internal decisions, partnership arrangements, reward inventories, or any confirmed timeline for whether options such as Xbox Gift Cards, V-Bucks, local gift cards, or charitable donations will be introduced or restored in India.

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, cannot directly intervene in Microsoft product features, manage the Rewards catalog, escalate requests to program leads, or access back-end systems. My role is limited to providing technical guidance on reported issues, requests, or ideas.

For your feedback to reach the team responsible for Microsoft Rewards, I recommend submitting it through the official Microsoft Rewards Support form. When completing the form, please include your country or region, the rewards currently available on your Redeem page, and the specific redemption options you would like Microsoft to consider.

You can also continue checking the Microsoft Rewards Redeem page for India, as the available rewards may change. Please avoid sharing your email address, account details, redemption codes, or other personal information publicly on the forum.

I know this is not the news you were hoping for, but I wanted to make sure you received the most accurate information about your situation. Your feedback is valid and clearly explained, and I hope Microsoft will consider offering a broader and more useful selection of rewards for users in India. Thank you so much for your understanding.

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