365 Microsoft cancelation and request a refund?

To cancel a Microsoft 365 subscription and then request a refund, use the Microsoft account that was used to buy the subscription and follow these steps:

1. Go to the Services & subscriptions page: https://account.microsoft.com/services.
2. Sign in with the same Microsoft account that purchased Microsoft 365.
3. Under Services & subscriptions, find the Microsoft 365 subscription.
4. Select Manage next to that subscription.
   • If instead of Manage it shows Turn on recurring billing, the subscription is already set to expire on the date shown and will not renew. In that case, no further action is needed to stop future charges.
5. On the subscription details page, select Cancel (or Upgrade or Cancel, depending on what is shown).
6. Scroll through and follow the on-screen instructions to complete the cancellation.

Refund eligibility:

• To check if the canceled subscription is eligible for a refund, use the refund flow provided for Microsoft subscriptions: see How to get a refund on a Microsoft subscription and follow the steps there after cancellation.
• Not all cancellations result in a refund.
• In some countries (for example Canada, Israel, Korea, Turkey, and certain renewed subscriptions longer than 1 month in Denmark, Finland, Germany, Netherlands, Poland, and Portugal), a prorated refund may be available. Details are in the prorated-refund documentation linked from the cancellation and refund articles.

If there is no option to cancel or manage:

1. Confirm the correct account is being used: make sure the same personal Microsoft account that purchased Microsoft 365 is signed in.
2. Check who the subscription was purchased from:
   • If it was purchased from Google Play or Apple App Store, cancellation and refunds must be requested through their support:
     • Google Play: Learn about Google Play refund policies
     • Apple App Store: request a refund from Apple support
   • If it was purchased from a third-party retailer (such as Amazon, Best Buy, Harvey Norman), contact that retailer directly to manage billing and refunds.
3. If the page shows Turn on recurring billing instead of a cancel option, the subscription will end automatically on the listed date and will not be billed again.
4. If there is an overdue balance, pay the outstanding amount first; cancellation is blocked while money is owing.

If cancellation is still not possible after these checks, use the guided support for subscription issues from Microsoft’s billing support pages to get live assistance.

References:

• How to get a refund on a Microsoft subscription
• Cancel a Microsoft 365 subscription
• Unable to cancel your Microsoft subscription
• Request refund - Microsoft Q&A
• refund please - Microsoft Q&A
• How to unsubscribe microsoft 365 account? - Microsoft Q&A
• How to connect with Help and Support - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A