365 Microsoft cancelation and request a refund?

Question

365 Microsoft cancelation and request a refund?

Angie Santiago 10

How do I cancel my 365 Microsoft and request a refund? It shows nowhere how to manage and cancel subscription.

Agapi Gh 0 Reputation points

2026-10-17T14:09:19.3466667+00:00

Hello Microsoft Support Team,

My name is Agapi , and I’m contacting you regarding a recent charge of $99 for my Microsoft Word subscription.

Today, I was charged $99, but my Microsoft Word subscription still hasn’t been activated. Additionally, my understanding was that the first month of the subscription would be free, and the $99 charge would apply only after the free trial ended.

I kindly ask you to look into this issue and help me receive a refund for the $99 charge, as I have paid for a subscription that is not activated and was expecting to receive the first month for free.

This amount of money is very important to me, and I would sincerely appreciate your help in resolving this issue and refunding the payment.

Thank you for your time and understanding. I look forward to your response.

Kind regards, Agapi

2 answers

Your answer

Agapi Gh 0 Reputation points

2026-10-17T14:09:19.3466667+00:00

Hello Microsoft Support Team,

My name is Agapi , and I’m contacting you regarding a recent charge of $99 for my Microsoft Word subscription.

Today, I was charged $99, but my Microsoft Word subscription still hasn’t been activated. Additionally, my understanding was that the first month of the subscription would be free, and the $99 charge would apply only after the free trial ended.

I kindly ask you to look into this issue and help me receive a refund for the $99 charge, as I have paid for a subscription that is not activated and was expecting to receive the first month for free.

This amount of money is very important to me, and I would sincerely appreciate your help in resolving this issue and refunding the payment.

Thank you for your time and understanding. I look forward to your response.

Kind regards, Agapi

Answer 1

Hey there! Nice to meet you!

You may confirm if the subscription is eligible for a refund first through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

Then here's how to cancel your subscription:

Sign in with the account where you have purchased the subscription on account.microsoft.com > go to Subscriptions > Locate the subscription > then select Cancel Subscription.

If you're unable to find the subscription, this means that it is active on a different account. Kindly follow the guide on the official Microsoft website to investigate the details and locate the subscription charge from Microsoft at this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

You may also try contacting Microsoft Support for further assistance in tracking the subscription:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

If you and the Support Team are unable to find the subscription in all of your accounts, you'll need to contact your financial institution/bank directly and request to freeze all charges from Microsoft, cancelling the subscription on its renewal in the process.

You may also need to have your card blocked and request a new one.

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl

Answer 2

To cancel a Microsoft 365 subscription and then request a refund, use the Microsoft account that was used to buy the subscription and follow these steps:

Go to the Services & subscriptions page: https://account.microsoft.com/services.
Sign in with the same Microsoft account that purchased Microsoft 365.
Under Services & subscriptions, find the Microsoft 365 subscription.
Select Manage next to that subscription.
- If instead of Manage it shows Turn on recurring billing, the subscription is already set to expire on the date shown and will not renew. In that case, no further action is needed to stop future charges.
On the subscription details page, select Cancel (or Upgrade or Cancel, depending on what is shown).
Scroll through and follow the on-screen instructions to complete the cancellation.

Refund eligibility:

To check if the canceled subscription is eligible for a refund, use the refund flow provided for Microsoft subscriptions: see How to get a refund on a Microsoft subscription and follow the steps there after cancellation.
Not all cancellations result in a refund.
In some countries (for example Canada, Israel, Korea, Turkey, and certain renewed subscriptions longer than 1 month in Denmark, Finland, Germany, Netherlands, Poland, and Portugal), a prorated refund may be available. Details are in the prorated-refund documentation linked from the cancellation and refund articles.

If there is no option to cancel or manage:

Confirm the correct account is being used: make sure the same personal Microsoft account that purchased Microsoft 365 is signed in.
Check who the subscription was purchased from:
- If it was purchased from Google Play or Apple App Store, cancellation and refunds must be requested through their support:
  - Google Play: Learn about Google Play refund policies
  - Apple App Store: request a refund from Apple support
- If it was purchased from a third-party retailer (such as Amazon, Best Buy, Harvey Norman), contact that retailer directly to manage billing and refunds.
If the page shows Turn on recurring billing instead of a cancel option, the subscription will end automatically on the listed date and will not be billed again.
If there is an overdue balance, pay the outstanding amount first; cancellation is blocked while money is owing.

If cancellation is still not possible after these checks, use the guided support for subscription issues from Microsoft’s billing support pages to get live assistance.

References: