Can't pass press and hold captcha for creating a new microsoft personal account

The “press and hold” (Let’s prove you’re human) captcha can fail repeatedly if something in the browser prevents it from running correctly.

To fix the “Try again” loop when creating a new Microsoft personal account:

1. Temporarily disable ad blockers or content blockers
   • The press-and-hold captcha can be blocked by ad‑blocking or privacy extensions.
   • Turn off any ad blocker/content blocker in the browser and reload the signup page.
   • Then try the “Hold down the button” captcha again.
2. Use a clean/private browser session
   • Open a Private/Incognito window in the browser.
   • Go to the Microsoft account sign-up page (for example via https://signup.live.com or the Create an account option on a Microsoft sign-in page) and try again.
3. Try a different browser or device
   • If the captcha still fails, switch to another browser (e.g., from Chrome to Edge) or another device and repeat the creation steps.
4. Complete the rest of the account creation steps
   • After passing the captcha, continue with:
     • Entering the email address or choosing a new Outlook.com address.
     • Creating a strong password.
     • Entering name, country/region, birthdate.
     • Verifying the email with the code sent.

If the captcha succeeds once, the account creation should complete as long as all required fields and verification steps are finished.

References:

• How to check if your email address is a Microsoft account
• tryjng to create outlook email adress: how to pass "the Let's prove you're human" press and hold test - Microsoft Q&A