Reset MFA on my account

Kestutis N 0 Reputation points
2026-03-10T13:25:47.7066667+00:00

I am administrator of the tenant. I lost Microsoft Authenticator app and MFA. I am able to change password, but I can’t reset MFA. I can’t login and create a support ticket in Microsoft 365 admin center. I was calling to Business support phone, but it requires to enter 8-digit extension which I don’t know. I need to reset MFA on my account.

Microsoft Security | Microsoft Entra | Microsoft Entra ID
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  1. Kestutis N 0 Reputation points
    2026-10-07T07:14:34.3466667+00:00

    Reset MFA on my account

    I am administrator of the tenant. I lost Microsoft Authenticator app and MFA. I am able to change password, but I can’t reset MFA. I can’t login and create a support ticket in Microsoft 365 admin center. I was calling to Business support phone, but it requires to enter 8-digit extension which I don’t know. I need to reset MFA on my account. Same situation was on 2026 March.

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  2. Kestutis N 0 Reputation points
    2026-10-06T07:24:44.1066667+00:00

    I am administrator of the tenant. I lost Microsoft Authenticator app and MFA. I am able to change password, but I can’t reset MFA. I can’t login and create a support ticket in Microsoft 365 admin center. I was calling to Business support phone, but it requires to enter 8-digit extension which I don’t know. I need to reset MFA on my account.

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  3. Sridevi Machavarapu 33,820 Reputation points Microsoft External Staff Moderator
    2026-03-10T13:35:20.7366667+00:00

    Hello Kestutis N,

    The issue pertains to a tenant lockout, where no other global admin in the tenant has the necessary permissions to login and make changes in your tenant.

    To resolve this, we have engaged our Data Protection team through a support ticket. They will reach out to you via email or phone to help restore access to the tenant and assist in resolving the issue.

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