How to reset forgotten PIN?

Priscilla Elliott 5 Reputation points
2026-01-09T19:14:01.5766667+00:00

I have forgotten my Microsoft PIN. Even when following instructions to reset it, the system asks for it!!

Windows for home | Windows 11 | Accounts, profiles, and login

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  1. AI answer

    2026-01-09T19:14:11.0233333+00:00

    To reset a forgotten Microsoft PIN, you can follow these steps depending on whether you have an alternate sign-in method:

    If you have an alternate sign-in method:

    1. Sign in to Windows 10 using your alternate credential (like a password).
    2. Open Settings > Accounts > Sign-in options.
    3. Select PIN (Windows Hello) > I forgot my PIN and follow the instructions.

    If you do not have an alternate sign-in method:

    1. On the Windows lock screen, expand the Sign-in options link and select the PIN pad icon.
    2. Select I forgot my PIN from the PIN credential provider.
    3. Choose an authentication option from the list (like Password, Security key, etc.) and follow the instructions.

    Important Notes:

    • For Microsoft Entra hybrid joined devices, ensure you have corporate network connectivity to complete the PIN reset.
    • If you are unable to reset the PIN, it may be due to limitations in your organization's self-service password reset policies.

    If the system continues to ask for the PIN even after following these steps, you may need to check with your IT department or refer to your organization's policies regarding PIN resets.

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  2. Harold Milan 17,605 Reputation points Independent Advisor
    2026-01-09T19:52:46.51+00:00

    Hi,

    This thread specifically addresses the issue where the system keeps asking for the old PIN despite selecting “I forgot my PIN” and provides solutions tailored for devices in different environments.

    https://support.microsoft.com/en-us/windows/change-or-reset-your-pin-in-windows-a386c519-3ab2-b873-1e9b-bb228a98b904

    I hope this helps!

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  3. PositivelyThrilled 0 Reputation points
    2026-10-05T20:07:02.8733333+00:00

    If you are trying to add a seperate account or email to the pc, it is asking for the pin of the account you are logged into on the pc, not the account you are trying to add to the system/apps etc.

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