Sorry, I wasn't able to respond to that. Is there something else I can help with?

Stephen McFadden (IT) 15 Reputation points
2025-12-09T11:13:41.5066667+00:00

Sorry, I wasn't able to respond to that. Is there something else I can help with? Across all 365 apps. Is there a fix for this?

Microsoft Copilot | Windows Copilot | Copilot+ PC

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  1. akramshahhar-6488 0 Reputation points
    2026-09-23T17:26:32.83+00:00

    Important

    To protect your account and its contents, our support agents and advocates are not allowed to send password reset links or access and change account details.

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  2. Jamil Adil 0 Reputation points
    2026-06-21T13:15:51.6133333+00:00

    AI generated response in details help BUT the issue persists. Same answer again and again "Sorry, I wasn't able to respond to that. Is there something else I can help with?"

    Can Microsoft365 help?

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  3. JuliaMarvin 23,010 Reputation points Volunteer Moderator
    2025-12-09T14:57:00.0533333+00:00

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  4. AI answer

    2025-12-09T11:13:52.33+00:00

    If you're encountering issues with Microsoft 365 apps where you receive a message stating, "Sorry, I wasn't able to respond to that," it may be related to a sign-in issue or a problem with the app itself. Here are some general troubleshooting steps you can take:

    1. Check Your Internet Connection: Ensure that you have a stable internet connection as connectivity issues can cause problems with app responses.
    2. Restart the App: Sometimes, simply closing and reopening the app can resolve temporary glitches.
    3. Clear Cache: Clearing the cache of the app can help in resolving unexpected behavior.
    4. Update the App: Make sure that your Microsoft 365 apps are up to date, as updates often fix bugs and improve performance.
    5. Sign Out and Sign Back In: Logging out of your account and then signing back in can refresh your session and resolve sign-in related issues.
    6. Check for Service Outages: Occasionally, Microsoft services may experience outages. You can check the Microsoft 365 service status page for any ongoing issues.
    7. Contact Support: If the issue persists, consider reaching out to Microsoft support for further assistance.

    These steps should help you troubleshoot the issue across Microsoft 365 apps.

    AI-generated content may be incorrect. Read our transparency notes for more information.

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