find a lost device

Diane Brock 0 Reputation points
2025-11-29T04:13:10.79+00:00

I lost my Surface Go. Find my device does not help. The gps is not on and there is no indication the device has been powered on.

What should I try?

Surface | Surface Go | Safety and security
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  1. Huy-K 13,990 Reputation points Microsoft External Staff Moderator
    2025-12-01T00:13:08.3033333+00:00

    Dear @Diane Brock,

    Thank you for posting your question in the Microsoft Q&A forum.

    We sincerely apologize for the inconvenience caused by the lost device. Please note that the Find My Device feature can only function when the device is powered on and connected to the internet.

    To help protect your information and minimize risk, we recommend the following steps:

    • Secure your accounts by changing passwords and enabling multi-factor authentication.
    • Report the loss to the appropriate authorities for further assistance.
    • Consider insurance or replacement options if recovery is not possible.

    Thank you for your understanding.

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