Outlook Bookings App Issues

Jessica Heyburn 0 Reputation points
2025-10-28T01:04:25.26+00:00

My bookings page that we use for appointments in our office is acting up. When I am on "Day by staff" it is showing the whole week and not calibrated to the staff member.

Outlook | Windows | New Outlook for Windows | For education
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  1. Pete Robenson 0 Reputation points
    2026-11-06T00:52:30.9633333+00:00

    The setting that controls this view appears to be in Microsoft Teams, not in Microsoft Bookings.

    1. Open Teams and go to Calendar.
    2. At the top, select the calendar view drop-down (it may show Work Week, Day, Week, or Month).
    3. Choose Day and then select 1 Day from the flyout menu (yours probably has 6 Days selected).
    4. Open Bookings in a new browser tab and check the Calendar view.

    In my case, Bookings immediately switched back to displaying a true single-day view.

    Afterward, I was able to change the Teams calendar view back to Work Week, and Bookings continued to display correctly. It appears that the important setting is the number of days configured under the Teams Day view. Mine was set to 6 days, which caused Bookings to show a 6 day multi-day range even when Day or Day by Staff was selected.

    I could not find any setting within Bookings itself that controlled this behavior.

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  2. Sophie N 18,180 Reputation points Microsoft External Staff Moderator
    2025-10-28T02:07:48.25+00:00

    Dear @Jessica Heyburn,

    Thank you for reaching out to the Microsoft Q&A community regarding the issue with the "Day by staff" view in your Outlook Bookings page. 

    I understand that the view is currently displaying the entire week instead of a single day, and it’s not correctly aligning with the selected staff member. This behavior may be caused by a misconfiguration in the calendar view settings or staff assignment setup. 
    To help me narrow down the cause, could you please provide the following details?  

    • The specific platform you're using (web, desktop, mobile)?
    • Any recent changes made to the app or user settings?
    • If this issue occurs for all staff members or just specific ones?

    In the meantime, please try the following official troubleshooting options which usually resolve issues with basic issues:  

    1. Verify Staff Assignment 
      • Ensure that each staff member is correctly assigned to the relevant services and has availability set up in their Outlook calendar. You can manage this under Bookings > Staff. 
    2. Check Calendar Status 
      • If a staff member has an all-day event marked as “Free,” Bookings may incorrectly show them as available. To fix this: 
      • Open the event in Outlook Calendar. 
      • Change the status from Free to Busy.  User's image
      For detailed guidance, you can refer to Microsoft’s official support article:  Bookings with me calendar doesn’t honor user’s personal calendars - Microsoft Support 
    3. Adjust Calendar View Settings 
      • If you're using Outlook for Mac or the web, you can customize the calendar view to show only the current day: 
      • Go to View > Change View > Day. 
      • Ensure the correct time scale and work week settings are applied. 
      For detailed guidance, you can refer to Microsoft’s official support article: Change how you view your Outlook calendar - Microsoft Support 
    4. Clear Browser Cache (if using web version) 
      • If the issue persists after these steps, please let us know the exact version of Outlook you're using (Web, Desktop, Mac) and whether this affects all staff or specific individuals. We’ll be happy to investigate further. 

    Sometimes, cached data can affect how the calendar displays. Try clearing your browser cache and reloading the Bookings page. 

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".   

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread. User's image

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