cant login to desktop Microsoft TEAMS account but can login to web version

Paras Dagli 0 Reputation points
2025-07-22T04:11:36.0633333+00:00

cant login to microsoft teams account on desktop app but cant sing in to web version. error message
cant reset the pin also.
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  1. Chen1018 13,875 Reputation points Independent Advisor
    2025-07-22T04:49:28.7866667+00:00

    Hi there,

    I'm Cherrelyn, and I’m here to help.

    Please try these suggestion:

    1. Restart your device – This clears the temporary lockout triggered by too many incorrect PIN attempts.
    2. Use your Microsoft account password – On the sign-in screen, click "Sign-in options" and select password instead of PIN.
    3. Reset your PIN – Go to Settings > Accounts > Sign-in options, then select "I forgot my PIN" and follow the prompts.
    4. Clear Teams credentials –
      • Press Windows + R, type credwiz, and remove any stored Teams credentials.
      • Then open Teams, sign in again, and check if it works.
    5. Uninstall and reinstall Microsoft Teams – to ensure a clean app state.

    I hope this helps and if you have any question please don't hesitate to leave a comment.

    Warm regards,

    Cherrelyn

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