My account has been hacked, how can i recover it ?

Use Microsoft’s Sign-in Helper first and, if it cannot restore access, use Contact Support from a separate Microsoft account to request the available compromised-account escalation path.

1. Start the compromised-account process

1. On a trusted device, run a full antivirus scan before entering credentials or changing passwords: Windows Security → Virus & threat protection → Scan options → Full scan → Scan now.
2. Open Microsoft’s Sign-in Helper.
3. Enter the original Gmail alias that was attached to the Microsoft account and follow the compromised-account prompts. The tool can provide self-service recovery options or offer an agent option where available. ^1^

Since the recovery form has already rejected two submissions, do not immediately submit the same information again.

2. Escalate through Microsoft Support

Open Contact Microsoft Support, using another Microsoft account if the affected account cannot sign in:

1. Enter Account Recovery and select Get Help.
2. Select Contact Support.
3. Choose Other Products → Manage Account Security.
4. Select Chat with a support agent in your web browser, if offered.
5. Provide a safe, accessible contact email and state clearly:
   • The original sign-in alias was removed without authorization.
   • The replacement alias is unknown to you.
   • Password reset no longer recognizes or reaches your original address.
   • Two recovery submissions were rejected.
   • The account contains your Xbox profile and Game Pass subscription.

This route closely matches cases where an attacker replaced the original alias. Live chat can guide the recovery route and document the case, but the agent cannot directly replace the alias, change account details, or send a password-reset link without successful ownership verification. ^2^ ^3^

3. Prepare stronger ownership evidence

Gather this information before contacting support or making another recovery submission:

• Original alias and any previous aliases
• Xbox Gamertag
• Hardware ID from an Xbox console used frequently—preferably an older console if applicable
• Previous Microsoft passwords
• Approximate account-creation details
• Game titles, approximate purchase dates, order records, redeemed codes, and billing history
• Exact Outlook contact names and email subject lines, if Outlook.com was used

If you retry the form, use a familiar device and your usual location. Microsoft permits up to two attempts per day and sends the result to the working contact address within 24 hours. ^4^

Enter old passwords and sensitive ownership details only inside Microsoft’s official secure recovery workflow—never send them through chat, email, or phone. Verify that the page is hosted on microsoft.com, support.microsoft.com, or account.live.com. Never disclose a current password, full card number, CVV, PIN, authenticator code, or recovery code. Provide only partial card information if an official secure verification page explicitly requests it.

If two-step verification had already been enabled by you and you have lost every alternate verification method, Microsoft states that the recovery form cannot bypass it. ^4^

4. Protect email and Game Pass billing now

• Change the password for the Gmail account that previously served as the alias, review its recovery details and active sessions, and enable two-step verification.
• Monitor the payment method used for Game Pass.
• If an unfamiliar Microsoft charge appears, use Microsoft’s payment investigation process. If the stored payment method may have been exposed or unauthorized charges continue, contact the bank or payment provider to block further use—not merely dispute one charge. ^5^
• Do not publish the attacker’s alias, receipts, order numbers, device identifiers, or other account evidence in this public forum.

References

1. How to recover a hacked or compromised Microsoft account | Microsoft Support
2. Microsoft Account got hacked. - Microsoft Q&A
3. How to help keep your Microsoft account secure | Microsoft Support
4. Help with the Microsoft account recovery form | Microsoft Support
5. How to investigate a billing charge from Microsoft