How to fix my fingerprint and Window Hello on my laptop?

LÊ ANH TUẤN 0 Reputation points
2026-10-16T21:27:13.5966667+00:00

I accidentally deleted the fingerprint and Windows Hello settings while using Device Manager. Is there any way to get them back? Thank you.

Windows for home | Windows 11 | Devices and drivers
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  1. Dio Xavier 297.7K Reputation points Volunteer Moderator
    2026-10-16T23:07:28.0566667+00:00

    Hello,

    Welcome to the Microsoft Windows Community.

    Good evening, @LÊ ANH TUẤN . To provide the most accurate assistance, please let us know the make and model of your computer and share a screenshot of the device specifications. You can do this by pressing Win + R, typing msinfo32, and pressing Enter; to take the screenshot, press Win + Shift + S. Right away:

    Press Win + I -> Accounts -> Sign-in options

    Fingerprint recognition (Windows Hello)

    Use your fingerprint to sign in to Windows, apps, and services.

    Follow the on-screen prompts.

    Let us know the result.

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  2. AI answer

    2026-10-16T21:27:33.11+00:00

    Yes. In most cases, Windows Hello and fingerprint sign-in can be restored by reinstalling the biometric driver and setting up the sign-in method again.

    1. Check for Surface or Windows updates first
      • Open the Surface app > expand Help & support.
      • Select Check for updates to open Windows Update and install available updates.
      • Then test Windows Hello again.
    2. Reinstall the fingerprint device in Device Manager
      • Open Device Manager.
      • Expand Biometric devices.
      • Right-click the fingerprint sensor and select Uninstall device.
      • Restart the laptop.
      • Windows should attempt to reinstall the driver automatically.
    3. Set up fingerprint again
      • Go to Start > Settings > Accounts > Sign-in options.
      • Open Fingerprint recognition (Windows Hello).
      • Select Set up.
      • When enrolling, place the finger in the middle of the fingerprint power button with light pressure and slightly change finger position a few times so more of the finger is captured.
    4. If fingerprint is missing or not recognized after reinstall
      • In Settings > Accounts > Sign-in options, remove the nonworking fingerprint enrollment if it appears, then re-enroll it.
      • If the fingerprint option is unavailable with a message that Windows can’t find a compatible fingerprint scanner, return to Device Manager and confirm the sensor appears under Biometric devices.
    5. If fingerprint still fails, reset the PIN and try again
      • Sign in with the password.
      • Go to Start > Settings > Accounts > Sign-in options > PIN (Windows Hello).
      • Select I forgot my PIN and reset it.
      • Then try setting up fingerprint again.
    6. If Windows Hello still does not work
      • Check System Information > System Summary and confirm Virtualization Based Security shows Running.
      • In System Information > Software Environment > Running Tasks, check that bioiso.exe and ngciso.exe are running.
      • If biometrics still is not working, restart the biometric service:
        • First remove the PIN in Sign-in options.
        • Then open Command Prompt as administrator and run net stop wbiosrvc && net start wbiosrvc.
      • This changes sign-in configuration, so use care and make sure the password is available before removing the PIN.
    7. Last resort
      • If Windows Hello worked before the Device Manager change and still cannot be restored, a recently changed driver or system update may be involved. A restore or reset of the PC can resolve it.
    AI-generated content may be incorrect. Read our transparency notes for more information.

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