How to fix my fingerprint and Window Hello on my laptop?

LÊ ANH TUẤN 0 Reputation points
2026-10-16T21:27:13.5966667+00:00

I accidentally deleted the fingerprint and Windows Hello settings while using Device Manager. Is there any way to get them back? Thank you.

Windows for home | Windows 11 | Devices and drivers
0 comments

1 answer

Sort by: Most helpful
Most helpful Newest Oldest

  1. AI answer

    2026-10-16T21:27:33.11+00:00

    Yes. In most cases, Windows Hello and fingerprint sign-in can be restored by reinstalling the biometric driver and setting up the sign-in method again.

    1. Check for Surface or Windows updates first
      • Open the Surface app > expand Help & support.
      • Select Check for updates to open Windows Update and install available updates.
      • Then test Windows Hello again.
    2. Reinstall the fingerprint device in Device Manager
      • Open Device Manager.
      • Expand Biometric devices.
      • Right-click the fingerprint sensor and select Uninstall device.
      • Restart the laptop.
      • Windows should attempt to reinstall the driver automatically.
    3. Set up fingerprint again
      • Go to Start > Settings > Accounts > Sign-in options.
      • Open Fingerprint recognition (Windows Hello).
      • Select Set up.
      • When enrolling, place the finger in the middle of the fingerprint power button with light pressure and slightly change finger position a few times so more of the finger is captured.
    4. If fingerprint is missing or not recognized after reinstall
      • In Settings > Accounts > Sign-in options, remove the nonworking fingerprint enrollment if it appears, then re-enroll it.
      • If the fingerprint option is unavailable with a message that Windows can’t find a compatible fingerprint scanner, return to Device Manager and confirm the sensor appears under Biometric devices.
    5. If fingerprint still fails, reset the PIN and try again
      • Sign in with the password.
      • Go to Start > Settings > Accounts > Sign-in options > PIN (Windows Hello).
      • Select I forgot my PIN and reset it.
      • Then try setting up fingerprint again.
    6. If Windows Hello still does not work
      • Check System Information > System Summary and confirm Virtualization Based Security shows Running.
      • In System Information > Software Environment > Running Tasks, check that bioiso.exe and ngciso.exe are running.
      • If biometrics still is not working, restart the biometric service:
        • First remove the PIN in Sign-in options.
        • Then open Command Prompt as administrator and run net stop wbiosrvc && net start wbiosrvc.
      • This changes sign-in configuration, so use care and make sure the password is available before removing the PIN.
    7. Last resort
      • If Windows Hello worked before the Device Manager change and still cannot be restored, a recently changed driver or system update may be involved. A restore or reset of the PC can resolve it.
    AI-generated content may be incorrect. Read our transparency notes for more information.

    Was this answer helpful?

Your answer

Answers can be marked as 'Accepted' by the question author and 'Recommended' by moderators, which helps users know the answer solved the author's problem.