Microsoft 365 renewal

I was charged for Microsoft 365 Personal, but I can't find the subscription in my current Microsoft account. I believe it's attached to an older account that I can no longer access. The charge has already been processed. Can you identify which Microsoft account owns the subscription and help me cancel auto-renewal or discuss a refund?"

Hi, @Kevin McCarthy

This is a public forum. No one here, including Microsoft Support, has direct access to your Microsoft account or can identify the account associated with your subscription without the appropriate account access.

Since you have already checked your current Microsoft account and suspect the subscription is linked to an older account you can no longer access, try recovering that account first.

If you cannot recover the suspected account, the best course of action is to contact your bank or card provider to discuss blocking future recurring charges from Microsoft. You can also ask whether replacing your card.

For a refund or help with the existing charge, contact Microsoft Support through:

https://support.microsoft.com/contactus

Should you need further information please let me know.

Click "Add comment" to let me know.

Thanks!

I was charged for Microsoft 365 Personal, but I can't find the subscription in my current Microsoft account. I believe it's attached to an older account that I can no longer access. The charge has already been processed. Can you identify which Microsoft account owns the subscription and help me cancel auto-renewal or discuss a refund?"