Microsoft Account Stolen or Email Alias Changed Without My Permission – Minecraft Java & Bedrock Licenses Missing

Question

Microsoft Account Stolen or Email Alias Changed Without My Permission – Minecraft Java & Bedrock Licenses Missing

rezii 20

Hello Microsoft Community,

I believe my Microsoft account may have been hacked or stolen, and I need help recovering it.

My Gmail address is [<PII removed>gmail.com], and my Microsoft/Outlook account was [<PII removed>@outlook.com]. This Microsoft account owned my Minecraft Java Edition and Minecraft Bedrock Edition licenses for PC.

Recently, I discovered that I could no longer sign in to my Microsoft account. When I tried logging in with my Outlook address, Microsoft reported that the account did not exist or was not recognized. However, when I tried adding the same address elsewhere, it said the address was already taken.

I also noticed that my Outlook account had disappeared from the account profiles associated with my Gmail address. During one of the sign-in attempts, I was redirected to a page showing an unfamiliar email address ending in @bibimail.net, which I do not recognize.

I did not intentionally remove my Microsoft account or transfer my Minecraft licenses. I am concerned that someone may have gained access to my account and changed its sign-in information or security details without my permission.

I previously had two-factor authentication disabled, but I have since enabled it where I still have access. I still cannot access my original Microsoft account normally, and I am worried about losing my Minecraft Java Edition and Bedrock Edition purchases permanently.

My questions are:

Is it possible that someone changed my Microsoft account's primary alias or replaced my sign-in email?

Can Microsoft investigate whether my account's email address, aliases, or security information were changed without my authorization?

How can I recover the original account and restore access to my Minecraft Java and Bedrock licenses?

If someone changed the account's email address, can Microsoft help me recover it using my original Gmail address and proof of purchase?

I can provide any necessary information to verify ownership of the account and Minecraft purchases through the official recovery process.

Thank you for your help.
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Answer 1

Carl-L 23,620 Microsoft External Staff Moderator

Hello rezii,

Welcome to Microsoft Q&A forum.

Unfortunately, the description shows that your account was indeed ot hacked and the log in email has changed.

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. Our role is limited to providing technical guidance on reported issues, requests, or ideas. In this case, you can try to fill out another form for recovery at aka.ms/recovermyaccount.

Thank you for your understanding.

rezii 20 Reputation points

2026-10-17T15:12:08.46+00:00

Hello, thank you for your response.

I understand that Microsoft Q&A is a user-to-user support forum and that you cannot directly access account systems.

However, I have already tried to access my account, and my Outlook sign-in address is no longer recognized. I still have access to the associated Gmail address, and I have changed its password and enabled two-factor authentication.

The affected Microsoft account had both Minecraft Java and Bedrock Edition licenses. My Minecraft username was realrezii, and I still have my Minecraft UUID, username history, and hundreds of videos published on YouTube, TikTok, and Instagram showing my account over a long period.

I am concerned that someone may have changed the sign-in information without my permission. I would appreciate guidance on how to reach a real Microsoft support agent who can investigate this situation (by which I mean a higher-ranking agent), rather than being directed only to the automated recovery form again.

If the recovery form is the only available option, could you please explain what I should do if it cannot recognize my original account or if my recovery attempts are unsuccessful?

I understand that you cannot restore the account yourself, but any guidance toward the appropriate support team would mean a lot to me. I would particularly like to recover the Minecraft licenses I purchased.

Thank you for your time and understanding.