Horizontal scroll bar missing in Word 365 when using Windows 11

WINSTON WONG 0 Reputation points
2026-10-16T12:06:12.1166667+00:00

While testing with our Biology staff we discovered it only affects new documents, and not older ones created years ago.

Tried all AI and other suggestions but nothing worked i.e.

  • Tick 'Show horizontal scroll bar' in File > Options > Advanced > Display
  • Switch views from Print / Web / Read, and various zoom levels
  • Turn Off Windows Auto-Hide Scrollbars in Windows 11 Settings
  • Starting in safe mode with winword /safe

The workaround I discovered is Insert > Cover Page, add any page, then CTRL+Z to remove it afterwards. This adds and keeps the horizontal bar.

Is there a permanent solution for this?

Microsoft 365 and Office | Word | For education | Windows
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  1. WINSTON WONG 0 Reputation points
    2026-10-16T13:53:07.12+00:00

    Hi @Daniel-Vo

    Thanks for looking into this issue. Yes i tried those options and more i.e

    • changing Normal.dotm to Normal.old
    • winword /a
    • adding DynamicScrollbars to the registry (Computer\HKEY_CURRENT_USER\Control Panel\Accessibility)
    • VB script in Alt+F11, Ctrl+G to DisplayHorizontalScrollBar
    • Online repair
    • Save in different file formats like the old .doc

    The only solution so far is is Insert > Cover Page, add any page, then CTRL+Z to remove it afterwards

    I have around 2000 computers on my network, Win11 25H2 / 26H2, it affects multiple machines and users (all I have tested on).

    Microsoft® Word for Microsoft 365 MSO (Version 2609 Build 16.0.20430.20032) 64-bit

    (It affects recently made docs, not just new docs)

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  2. Daniel-Vo 7,050 Reputation points Microsoft External Staff Moderator
    2026-10-16T12:45:14.25+00:00

    Hi @WINSTON WONG ,

    Thanks for your detailed information and sharing the workaround.

    Currently, after researching the issue and reviewing the available documentation and resources, I have not found any official confirmation from Microsoft indicating that this is a known or confirmed issue.

    The fact that adding a Cover Page and then undoing it causes the horizontal scroll bar to appear suggests Word is refreshing something in the document window, rather than the issue being caused by the "Show horizontal scroll bar" setting itself. Since older documents are unaffected and only newly created documents exhibit the problem, it may be related to the template, or profile Word uses when creating new files.

    May I ask if you've already tried running an Online Repair of Microsoft 365? If not, it would be worth testing, as it can replace corrupted Office components that aren't corrected by Safe Mode.

    You can do this by following these steps:

    • Close all office apps completely.   
    • Go to Control Panel > Program > Programs and Features   
    • Right click on the Microsoft Office you've installed > Change. 

    User's image

    • Select Quick Repair first (fast and doesn’t require internet).   
    • If the issue persists, run Online Repair (requires internet and takes longer).

    User's image

    Also, could you confirm whether the issue occurs when Word is started using Windows + R, then typing: winword /a? This starts Word without loading the normal template or custom settings and can help determine whether the behavior is related to Normal.dotm or a Word configuration issue.

    For detailed instructions and additional troubleshooting steps for Word-related issues, please also refer to: How to troubleshoot problems that occur when you start or use Word | Microsoft Support 

    Alternatively, I would recommend testing whether the behavior is tied to Normal.dotm:

    • Close Word.
    • Press Win + R and open: %appdata%\Microsoft\Templates
    • Rename Normal.dotm to Normal.old.
    • Start Word and create a new blank document.

    Word will automatically generate a fresh Normal.dotm template. If the horizontal scroll bar returns, the original template was likely corrupted or contained a setting that affected newly created documents.

    For your reference: Change the Normal template (Normal.dotm ) | Microsoft Support 

    If the issue still occurs, I would suspect a Word rendering issue specific to the current Microsoft 365 build. In that case, please provide:

    • Word version and build number (File > Account > About Word)
    • Update channel (Current Channel, Monthly Enterprise Channel, etc.)
    • Whether it occurs for all users or only specific profiles

    I hope this information helps and I look forward to your update.

    Kind Regards.

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  3. AI answer

    2026-10-16T12:08:19.74+00:00

    Right-click Word’s title bar and select Maximize, then right-click it again and select Restore; Microsoft documents this as the next action when enabling scroll bars and disabling automatic hiding do not restore them.^1^

    If restoring the window does not fix it

    Because the problem affects newly created documents but not existing ones, test Word without its default template and persisted settings:

    1. Close every Word window.
    2. Press Windows+R.
    3. Enter: 
         winword /a
    4. Create a blank document and check the horizontal bar.

    The /a switch is more comprehensive than /safe: it prevents add-ins and global templates from loading automatically and prevents Word’s settings files from being read or modified.^2^

    If the bar appears under /a: rebuild Normal.dotm

    New blank documents are based on Normal.dotm; Word automatically generates a fresh copy if that template is renamed or moved.^3^

    1. Close Word.
    2. Press Windows+R.
    3. Enter: 
         %appdata%\Microsoft\Templates
    4. Rename Normal.dotm to Normal.old.
    5. Start Word normally and create a blank document.
    6. Confirm that the horizontal scroll bar now appears without inserting a cover page.

    Important: the newly generated template will not contain custom styles, macros, keyboard assignments, or other customizations from the old template. Keep Normal.old as a backup rather than deleting it.

    If staff create documents from an institutional .dotx or .dotm template rather than Blank document, test a document created specifically from Blank document too. If only the institutional template is affected, replace or rebuild that template instead of Normal.dotm.

    If the bar is still missing under /a

    The template is less likely to be responsible. Word exposes horizontal-scroll-bar visibility as a read/write property of each document window, which is consistent with the Cover Page operation changing the state of the current window.^4^

    As a diagnostic, press Alt+F11, press Ctrl+G to open the Immediate window, and run:

    With ActiveDocument.ActiveWindow
    .DisplayHorizontalScrollBar = True
    .DisplayVerticalScrollBar = True
End With

    If this immediately restores the bar, the missing UI is a per-window state/rendering problem rather than the Word option being disabled. This is a diagnostic/workaround, not a documented permanent fix for this particular symptom.

    If every new document remains affected

    Microsoft’s current Word for Windows known-issues page does not list this specific new-document horizontal-scroll-bar issue or the Cover Page workaround.^5^

    For an education deployment:

    • Record File → Account → About Word, including the version, build, update channel, and whether 32-bit or 64-bit.
    • Test the same build on another staff PC.
    • Have the Microsoft 365 administrator compare affected and unaffected update channels.
    • Report the issue to Microsoft Support with the build details and the exact reproduction: Blank document → bar absent → Insert Cover Page → Undo → bar remains visible.

    Avoid deleting Word registry keys unless Microsoft Support directs that step; it resets customized Word options and requires a registry backup.^2^

    References

    1. Show scroll bars in Word or Excel | Microsoft Support
    2. How to troubleshoot problems that occur when you start or use Word | Microsoft Support
    3. Change the Normal template (Normal.dotm )
    4. Window.DisplayHorizontalScrollBar property (Word)
    5. Fixes or workarounds for recent issues in Word for Windows
    AI-generated content may be incorrect. Read our transparency notes for more information.

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