minecoins issue

Hi Theyab Alteneiji,

You mentioned that you tried updating “Xbox and Microsoft.” Could you clarify whether you updated the Xbox app, the Store app, or Windows itself?

It would also help if you could confirm:

• Where are you trying to purchase the Minecoins: directly through Minecraft Marketplace, the Store app, the Xbox app or a web browser?
• What is the exact error message or code?
• Does the error appear when you select a Minecoins package or only after the checkout window opens?
• Are Minecraft, the Xbox app and the Store app signed in with the same account?

In the meantime, please try these Windows-side checks:

1. Press Windows key + R, enter wsreset.exe and select OK. The Store should reopen automatically after its cache is cleared.
2. Open Settings > System > System components, find the Store app, select the three-dot menu and choose Advanced options > Repair.
3. Repeat the repair for the Xbox app, Minecraft Launcher and Gaming Services, if listed.
4. Restart the PC, then test the purchase again.
5. Try downloading a free app from the Store to confirm whether Store downloads are working normally.

These checks can help rule out a problem with the Windows apps or Store components. If the Xbox app opens and signs in normally, free Store downloads work and the Minecoins purchase still fails, the issue may be related to Minecraft Marketplace, the account or the payment transaction rather than Windows. In that case, it may need to be handled through the appropriate game or purchase-support channel.

If you share the error message or a screenshot, please hide any email address, payment information, order number or other personal details.

I hope these checks help narrow down where the purchase is failing.