I got banned from microsoft rewards for genuinely no reason

Question

I got banned from microsoft rewards for genuinely no reason

Dylan Grey 0

I got suspended from microsoft rewards and I never broke and of the T&Cs I contacted support and got an auto response saying that I violated the T&Cs and to reply to the email if I think I was banned falsely, so I did and no one responded and now no one will respond to me at all for microsoft support.

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2 answers

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Answer 1

Vikki-T 12,080 Microsoft External Staff Moderator

Hi Dylan Grey,

I understand how frustrating it must be to follow the instructions in the email and still receive no further response.

Could you please confirm whether you contacted general Microsoft Support or Microsoft Rewards Support directly? If you contacted general Microsoft Support, please also submit your appeal through the official Microsoft Rewards Support form while signed in with the affected account. In your request, mention that you believe the suspension was made in error and that you have already tried contacting general Microsoft Support.

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft staff, cannot access your Rewards account, review the reason for the suspension, check the status of your support request, or reverse the decision. I can only provide guidance on the appropriate support channel.

I realize this may not be the resolution you were hoping for, especially after you have already tried to get help. However, only the Microsoft Rewards Support team can review the account activity and determine whether the suspension can be reconsidered.

I hope your case receives a proper review soon. Thank you so much for your understanding.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

Dylan Grey 0 Reputation points

2026-10-16T18:38:08.3633333+00:00

I have tried through Microsoft rewards. This forum is the best hope I have unfortunately
Vikki-T 12,080 Reputation points Microsoft External Staff Moderator

2026-10-17T11:02:16.3233333+00:00

Hi Dylan Grey,

I understand why you turned to the forum after trying Microsoft Rewards Support, and I truly wish there were more I could do to help.

Unfortunately, this is a user-to-user support forum. Moderators and contributors, including external Microsoft staff, cannot access your Rewards account, review the activity that led to the suspension, check the status of your support case, or reverse the decision. My role here is limited to providing general guidance, while account-specific suspension reviews can only be handled by the Microsoft Rewards Support team.

I realize this is not the answer you were hoping for, especially after you have already contacted the appropriate support team. I wanted to be transparent about the forum’s limitations and make sure you received the most accurate information about your situation.

Thank you for your understanding.

Answer 2

Dylan Grey 0

I have tried through Microsoft rewards. This forum is the best hope I have unfortunately.

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