Got hacked and now my email adress doesn't exist anymore

Jelle Dittmar 0 Reputation points
2026-10-15T17:49:42.4+00:00

Pretty much sums it up in the title.

I got hacked, managed to get it partially back but they still had some degree of access to my account. I regained it again, changed everything again, added more security options. And then when I needed a confirmation mail for setting up the authenticator, the whole account just stopped working. My email address also changed to ******@outlook.com.

I very much need this email address because 1. I am sick and this is how I make and keep most of my appointments and 2. there is legal stuff in there that I need access to. I have tried to make an account with the same address but that doesn't work, I get told the account already exists.

I've tried contacting Microsoft about this but I just get the message that they don't recognize the email address so they can't do anything for me.

What can I do? what are my options here?

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Hornblower409 16,975 Reputation points
    2026-10-17T01:06:39.6233333+00:00

    @Jelle Dittmar said

    tried contacting Microsoft ... they don't recognize the email address so they can't do anything for me

    If the hackers have changed your account primary email, it is going to be very difficult to regain control of the account.

    What can I do? what are my options here?

    I do not want to offer you any false hope. But there are a few other things you can try:

    1. Search the Microsoft security notification emails and identify every email address mentioned.
    2. If the notification reveals the attacker's newly-added Outlook alias, go through the Microsoft Sign-in Helper and Account Recovery process again using any newly-discovered alias information.

    Account Sign-In Helper:

    • In a Private/Incognito browser session, open: https://aka.ms/sign-in-helper
    • Scroll down to "Choose how you normally sign in, then enter your details"
    • Click "With an email address"
    • Enter your email address and click [OK]

    Account Recovery:
    https://support.microsoft.com/en-us/account-billing/help-with-the-microsoft-account-recovery-form-b19c02d1-a782-dee6-93c3-dc8113b20c42

    If you have any info about your account on Xbox (e.g. Xbox gamertag), try the Xbox Account Recovery Form
    https://support.xbox.com/en-US/forms/recover-your-microsoft-account

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