error when changing primary email address on account

Jan Steenberg 0 Reputation points
2026-10-15T14:15:52.29+00:00

I'm not able to set the primary email address to ******@gmail.com. Please help.

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. GsN5034 - IA 78,700 Reputation points Independent Advisor
    2026-10-15T15:05:42.34+00:00

    Hello,

    What is the exact error message you receive when you make an @gmail.com address a primary alias?

    May I know whether you have already added the @gmail.com address as an alias and are having trouble setting it as your primary alias?

    • When you add/make an email address from a non-Microsoft domain as an Primary alias, Microsoft will send a verification email to that address.
    • Sign in to your Gmail account, open the verification email, and follow the instructions to verify the address.
    • Once the address is verified, you should be able to set it as your primary alias.

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