licence renewed now nothing works

Roger sam 0 Reputation points
2026-10-15T14:00:31.3533333+00:00

on my Mac, trying to save edits on excel document which worked days before 365 automatically renewed licence, now it tells me I have no licence.

Microsoft 365 and Office | Subscription, account, billing | Other | MacOS
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  1. DaveM121 939.6K Reputation points Independent Advisor
    2026-10-15T14:35:36.6933333+00:00

    1

    At the top left of your Mac desktop, click the Apple icon and select 'About this Mac', what version of MacOS is installed on your computer?

    2

    Open Word.

    On the top menu, select Word - About Word.

    On the resulting dialog, in the 'Belongs To' section should be the Email address used for the Office apps, note that down.

    Then log into that Microsoft account on this link (https://account.microsoft.com/services/), check the expiry date on your subscription, does that indicate your new subscription has been successful?

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  2. AI answer

    2026-10-15T14:00:46.53+00:00

    This usually means Office on the Mac has fallen out of activation or is using the wrong license state, so Excel drops into reduced functionality and won’t save edits.

    Try this in order:

    1. Check macOS version For recent License Not Found / Unknown Error 0x0 issues, Office on Mac should be on macOS 12 or later.
    2. Fully quit all Office apps Close Excel, Word, Outlook, PowerPoint, and OneNote.
    3. Update Office If Office was installed from microsoft.com:
      • Open Finder > Applications > Microsoft AutoUpdate
      • Select Update All
      • If Microsoft AutoUpdate is not visible, check: /Library/Application Support/Microsoft/MAU2.0/
      If the apps were installed from the App Store:
      • Open App Store
      • Select Updates
      • Update the Microsoft apps
    4. Reopen Excel and test saving If the issue was caused by the known licensing/update problem, saving should work again after the updates complete.
    5. If apps are still in reduced functionality mode after updating
      • Quit the app completely with Command + Q
      • Reopen it
      • Go to the app’s Account settings
      • Sign out, then sign in again with the account tied to the renewed Microsoft 365 subscription
    6. If the Mac previously had a one-time Office license Old license files can block the subscription license from being used correctly. In that case, use the license removal tool to completely remove Office license files, then reactivate with the correct account. Before doing this, make sure the account name and password for the subscription are available, because Office will need to be activated again.
    7. If Excel still says no license Contact Microsoft support.

    Notes:

    • When Office is in reduced functionality mode, files can usually be opened, viewed, and printed, but not edited, saved, or created.
    • No user data is lost from this state; full functionality returns after the apps are updated and activation is restored.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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