The website address is Cambly.com. I enter it every day from a Desktop icon. This morning it wouldn´t open. I have tried through Google and through Bing. The support desk of Cambly told me it was my internet problem but my ISP tells me there is no problem with my internet. Can you help?

I will await a further response. I need to open this website for my work. I have used it every day for the last 6 years but today it will not open. I have contacted my Internet Provider and there is no internet malfunction. I have also contacted Cambly who told me to contact my internet provider. The website is Cambly.com Thanks

I am unable to open a website this morning that I need for my work.

Answer accepted by question author

David-M 128.1K Independent Advisor

Great! Glad to help.

I cannot close chats, sorry. But you can accept the answer or answers that helped you. Essentially, it states that the reported problem has been resolved.

You mentioned that you also tried using "Bing" and it didn't work. I'm not sure if you were using the Microsoft Edge browser, so I'll provide the steps for performing this cleanup in Microsoft Edge, just in case you need to do it there as well.

Open "Settings and more (Alt + F)" and select "Settings";
In the left panel, select "Privacy, Search and Services";
Click on the "Choose what to clear" button;
Under "Time range", change to "All time";
Leave at least "Cookies and other site data" and "Cached images and files" selected;
Click on "Clean now";
Close and open your browser.

Best regards!

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Answer accepted by question author

David-M 128.1K Independent Advisor

Hi. I'm David, and I'm happy to help you.

See if the website will open in an InPrivate/Incognito window.

To open the InPrivate/Incognito window, open the browser and press "Ctrl + Shift + N". (For Microsoft Edge and Google Chrome)

If the website also fails to open in an InPrivate/Incognito window, does it display any error message/code?

If it just keeps loading, wait to see if an error message/code appears, and let me know what it is.

Please let me know how it goes.

Feel free to ask any questions you may have.

Cath Argibay 40 Reputation points

2026-10-15T15:01:31.83+00:00

Hello, I couldn´t open the website through the normal login link - I just got the same message: Oops Error code 404. However, I could open the page through the main search option which I couldn´t do before. This will do for now. Thanks
David-M 128.1K Reputation points Independent Advisor

2026-10-15T15:39:42.1033333+00:00

Thanks for the update.

If you'd like to continue troubleshooting why you can't access the website using the desktop icon, could you clarify the following?

Does this desktop icon take you to the URL cambly.com, or to a different URL? If you prefer, share a screenshot. Use the shortcut "Windows + Shift + S" to use the screenshot tool.

My suspicion is that the URL on the desktop icon has expired on the Cambly website, which is why it's showing the 404 error.

Feel free to ask any questions you may have.
Cath Argibay 40 Reputation points

2026-10-15T15:57:47.2733333+00:00

This is the url the desktop icon takes me to
Cath Argibay 40 Reputation points

2026-10-15T16:00:15.35+00:00

Sorry - the screenshot didnt appear in my last message.

The URL is cambly.com/en/tutor/warmup
David-M 128.1K Reputation points Independent Advisor

2026-10-15T16:13:39.4+00:00

Thanks for the clarification.

This URL leads to a login page. However, a redirection occurs, meaning that this URL is no longer the original URL for the login page.

Do you get a 404 error when you click the icon to open this URL, or does it happen after you log in?

If the 404 error appears when you click the icon, could you tell me whether you are already logged into the site in your browser, or do you have to log in every time you click that icon?

Looking forward to your reply.
Cath Argibay 40 Reputation points

2026-10-15T18:06:43.9+00:00

Sometimes I get the Code 404, but I have just tried it now and all I get is a blank page. Previously when I clicked the icon I used to get a log in page and had to enter my id and password.

Right now I am still unable to log in to Cambly, either with the icon, or through the Crome browser.
I can only access Cambly through the Ingognito window you told me to try. I am scared to close this in case it doesn´t work again tomorrow
David-M 128.1K Reputation points Independent Advisor

2026-10-15T18:16:00.68+00:00

Thanks for the details.

Based on the behaviors you described, it could be an issue related to cache or cookies. If the issue were with Windows, your ISP, or your computer, it wouldn't open in incognito mode either.

I suggest that you clear your browser's cache and cookies. See the article at the link below to learn how to do this in Google Chrome.

Clear cache & cookies

In addition to selecting the "Cookies and other site data" option, I suggest also selecting "Cached images and files," as the issue sometimes lies within the cache itself.

Please let me know how it goes.

Feel free to ask any questions you may have.

Standard Disclaimer: There is a link to a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Cath Argibay 40 Reputation points

2026-10-15T19:18:23.3866667+00:00

Thank you! That worked! I´ll try to remember next time. You can close this chat now. Thanks for all your help.

I am unable to open a website this morning that I need for my work.

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