microsoft not working

Amukelani Mvula 0 Reputation points
2026-10-15T07:21:58.84+00:00

mcirosoft office is not working, it shows errors may you please assist since all apps are not working at all

Microsoft 365 and Office | Other
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  1. DaveM121 939.2K Reputation points Independent Advisor
    2026-10-15T07:56:26.25+00:00

    Are you using the Office apps on a Windows PC or on an Apple Mac computer?

    1

    If you are using the Office apps on a Windows device:

    Before performing this process, please log into your Microsoft account on this link (https://account.microsoft.com/services/) and check to ensure your Office licence or Microsoft 365 subscription is listed correctly on your account.

    Open the Settings App (gear icon on your Start Menu)

    Go to Apps - Installed Apps, then scroll down to find Microsoft Office

    Select that and choose Modify - Online Repair

    That should fix any issues with your Office Installation.

    2

    If you are using the Office apps on an Apple Mac computer:

    What version of Microsoft Office do you have, is that a subscription to Microsoft 365 or a standalone version of Office like Office 2019, 2021 or 2024.

    At the top left of your Desktop, click the Apple icon and select 'About this Mac', what version of MacOS is installed on your computer?

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  2. AI answer

    2026-10-15T07:22:15.4533333+00:00

    Try these steps in order:

    1. Update Office
      • Open any Office app if possible.
      • Go to File > Account > Update Options > Update Now.
      • If Update Now is not shown, select Enable Updates first.
    2. Start an app in Safe Mode to check add-ins
      • Press Windows key + R to open Run.
      • Try one of these commands:
        • excel /safe
        • winword /safe
        • powerpnt /safe
        • mspub /safe
        • visio /safe
      • If the app opens in Safe Mode, go to File > Options > Add-Ins.
      • In Manage, select the app add-ins or COM Add-ins, then select Go.
      • Clear one add-in at a time and restart the app normally.
      • Older add-ins known to cause problems include ABBYY FineReader, PowerWord, and Dragon Naturally Speaking.
    3. Run an Online Repair
      • This is the best next step when all Office apps fail or when Repair Now does not fix the issue.
      • On Windows 10:
        • Right-click Start > Apps and Features.
        • Select the Microsoft 365 or Office product.
        • Select Modify.
        • Choose Online Repair > Repair.
      • Note: Online Repair is more complete than Quick Repair.
    4. Check Windows updates and drivers
      • Go to Windows Update and install all available updates.
      • If the issue continues, make sure these drivers are current: video card, printer, mouse, and keyboard.
      • On laptops, also check the device manufacturer site for updated drivers.
    5. Uninstall and reinstall Office
      • If repair does not help, uninstall Office using the Microsoft uninstall troubleshooter, restart the PC, and reinstall Office.
    6. If using Windows 7
      • Install Service Pack 1 and the latest Windows updates. This specific stopped-working issue was fixed by updating Windows 7.

    If Office apps show a message like “has run into an error” and close, Online Repair is the recommended fix before reinstalling.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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