Issues accessing free software on the Education Application in Azure

Brandon Stowe 0 Reputation points
2026-10-14T21:07:59.8+00:00

I currently have an active Azure for Students subscription that was recently renewed. I went to view the free software that is offered in the Education application, however I found that It was no longer being listed. I signed out and signed back in just in case and that didn't fix it. I waited a few days and checked it again and i am still having this issue. Does anybody have any suggestions on how to fix this issue? Should I contact Azure support or is there something on my end? I have ran a troubleshooter and it said that the subscription looked ok.

Azure Functions
Azure Functions

An Azure service that provides an event-driven serverless compute platform.

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  1. AI answer

    2026-10-14T21:08:11.42+00:00

    Since the Azure for Students subscription is active and renewed, the main checks are:

    1. Go directly to the Azure Education Hub software page and verify whether the software catalog appears there: Azure Education Hub.
    2. Check that the subscription is still current and active. Access to certain software developer tools is available only while the Azure for Students subscription is current and active.
    3. If sign-in may be using the wrong cached account, open a private browsing session and sign in again. If multiple accounts are used in the browser, also clear browser cache/cookies or use InPrivate/Incognito mode.
    4. If the portal shows the wrong directory or no subscription context, verify the correct Azure directory is selected from the account menu in the top-right corner.
    5. Check remaining credit in the Azure Sponsorships portal. If credit is exhausted or expired, Azure can disable services and the subscription.

    If the subscription is active, the correct directory is selected, and the Education Hub software page still does not list the free software after trying a private session, contact Azure support or create a support request for further investigation.

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