Can't access Word documents

If the error is “There is a problem with your account, please try again later” when opening Word documents stored in OneDrive or SharePoint Online, and the device is using the previous OneDrive sync client (groove.exe), the documented fix is to clear two Office identity registry values.

Important: Editing the registry is risky. Back up the registry first.

1. Back up the Windows registry.
2. Select Start > Run, type regedit, and press Enter.
3. Go to: HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common\Identity
4. Delete these values:
   • FederationCacheExpiration
   • FederationProvider
5. Restart the computer.

Additional supported details:

• These registry values normally refresh every three days by default, so the issue may resolve itself after that refresh.
• If FederationCacheLifetime exists under the same registry key, its value determines the refresh period instead of three days.
• If registry changes cannot be made, use Office Online as a workaround to open and work with the documents.
• In most cases, the newer OneDrive sync client (onedrive.exe) is recommended instead of groove.exe.

• "There is a problem with your account, please try again later" when you open Office documents from OneDrive or SharePoint Online
• "There is a problem with your account, please try again later" when you open Office documents from OneDrive or SharePoint Online