need help , printer stopped printing from laptop, prints fine from phone (print queue just keeps rolling)

Richie Breines 0 Reputation points
2026-10-14T18:48:45.98+00:00

need help , printer stopped printing from laptop, prints fine from phone (print queue just keeps rolling)

Windows for home | Windows 11 | Devices and drivers
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  1. Dio Xavier 297.2K Reputation points Volunteer Moderator
    2026-10-14T19:16:09.4433333+00:00

    Hello,

    Welcome to the Microsoft Outlook Community.

    Good afternoon. Did the problem start after a Windows update? Please share two screenshots (using Win+Shift+S):

    1. Your computer information: simply press Win+R, paste the command msinfo32, and press Enter.

    2. Windows update history: simply press Win+I -> Windows Update -> Update history.

    In the meantime:

    1. Press Win+I -> System -> Troubleshoot -> Other troubleshooters -> Printers -> Grant permissions and follow the on-screen prompts.

    2. Press Win+R, paste the command services.msc, and press Enter; locate the "Print Spooler" service -> Click "Stop" -> Click "Start" -> Set the startup type to "Automatic."

    Restart your computer and let us know the result.

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  2. AI answer

    2026-10-14T18:49:03.98+00:00

    Since the printer works from the phone, the printer itself is likely reachable and the issue is on the Windows 11 laptop side. For a print queue that keeps spinning, use this order:

    1. Cancel all stuck print jobs
      • Go to Start > Settings > Bluetooth & devices > Printers & scanners.
      • Select the printer.
      • Select Open print queue.
      • Right-click each job and select Cancel.
    2. Restart the Print Spooler service
      • Press Windows key + R.
      • Type services.msc and press Enter.
      • Find Print Spooler.
      • Right-click it and select Restart.
      • Try printing again.
    3. If the queue still will not clear, manually clear the spool folder
      • This removes stuck spool files.
      • In services.msc, right-click Print Spooler and select Stop.
      • Open File Explorer and go to C:\Windows\System32\spool\PRINTERS.
      • Delete all files in that folder.
      • Go back to services.msc, right-click Print Spooler and select Start.
    4. Restart both the laptop and printer
      • Turn off the printer.
      • Wait at least 60 seconds.
      • Turn the printer back on.
      • Restart the laptop from Start > Power > Restart.
    5. Update or reinstall the printer driver
      • Open Start > Device Manager.
      • Expand Printers.
      • Right-click the printer and select Update driver.
      • If no update is available, select Uninstall device.
      • Restart the laptop so Windows attempts to reinstall the driver automatically.
    6. Run the Windows printer troubleshooter
      • On Windows 11, run the automated Printer troubleshooter in the Get Help app.

    If the problem started after using the manufacturer’s installer on an ARM PC, use the Windows printer installation steps instead of the manufacturer installer.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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