log in issues

Question

log in issues

Colin Heazlewood 0

I cannot receive or send emails on my desk top or laptop. I still get them on my phone. I have tried for hours on your web pages and get sent in every direction possible but with no result. How can I speak with someone to fix this

Colin Heazlewood 0 Reputation points

2026-10-14T01:53:52.2933333+00:00

how long is the wait time
Colin Heazlewood 0 Reputation points

2026-10-14T02:24:20.97+00:00

My emails worked until the other day when it said I needed a password to log into something I had been using for ages

i am sent around in circles and even got sent to my day for some obscure reason

cant someone at your end just fix it
Colin Heazlewood 0 Reputation points

2026-10-14T03:05:23.88+00:00

Sorry where do we go from here
Ann Hindley 0 Reputation points

2026-10-14T03:27:16.0966667+00:00

It would be helpful if I didn't keep getting the message "Hmmm......I can't reach this page" for virtually everything Q&A or Co-Pilot suggests. So far I have removed App and readded; checked App is updated; changed browser from Chrome to Edge; checked browsers are updated version; cleared cache; stopped App and restarted App; Authenticator not working with App but Microsoft indicates no problem with account or password. I'm just going around in circles!
Ann Hindley 0 Reputation points

2026-10-14T05:39:47.1833333+00:00

It has miraculously resolved itself after hours of trying to fix it and then waiting for a response here. Unfortunately, this doesn't help anyone else needing to know how to fix the issue. Sorry I can't be of more help. The only thought is a temporary location issue - I had moved a kilometer when I noticed it working again, although it had been fine in the original location previously....!

1 answer

Your answer

Colin Heazlewood 0 Reputation points

2026-10-14T01:53:52.2933333+00:00

how long is the wait time
Colin Heazlewood 0 Reputation points

2026-10-14T02:24:20.97+00:00

My emails worked until the other day when it said I needed a password to log into something I had been using for ages

i am sent around in circles and even got sent to my day for some obscure reason

cant someone at your end just fix it
Colin Heazlewood 0 Reputation points

2026-10-14T03:05:23.88+00:00

Sorry where do we go from here
Ann Hindley 0 Reputation points

2026-10-14T03:27:16.0966667+00:00

It would be helpful if I didn't keep getting the message "Hmmm......I can't reach this page" for virtually everything Q&A or Co-Pilot suggests. So far I have removed App and readded; checked App is updated; changed browser from Chrome to Edge; checked browsers are updated version; cleared cache; stopped App and restarted App; Authenticator not working with App but Microsoft indicates no problem with account or password. I'm just going around in circles!
Ann Hindley 0 Reputation points

2026-10-14T05:39:47.1833333+00:00

It has miraculously resolved itself after hours of trying to fix it and then waiting for a response here. Unfortunately, this doesn't help anyone else needing to know how to fix the issue. Sorry I can't be of more help. The only thought is a temporary location issue - I had moved a kilometer when I noticed it working again, although it had been fine in the original location previously....!

Answer 1

Jeronimo Fuerte 46,765 Independent Advisor

Sorry to hear that you have trouble with this situation. Are you using an @outlook.com, @hotmail.com, @live.com, or another email provider such as Gmail or Yahoo? When you open Outlook on your computers, do you receive an error message or repeated requests to enter your password? Did both computers stop sending and receiving emails around the same time?

If you're using a Microsoft email address, open https://outlook.live.com/mail/ in a browser on either computer and check whether you can send and receive messages there. If the website works but the Outlook desktop application does not, this would help narrow the issue to the Outlook applications or their account connections.

Jeronimo Fuerte 46,765 Reputation points Independent Advisor

2026-10-14T01:55:55.04+00:00

Could you please share more details about what you mean?
Jeronimo Fuerte 46,765 Reputation points Independent Advisor

2026-10-14T02:27:47.55+00:00

This is a community forum, you will get answers from community members that don’t have access to accounts, I can suggest some steps to resolve the situation but not actually fix it on my side
Colin Heazlewood 0 Reputation points

2026-10-14T03:17:55.6833333+00:00

Any suggestions welcome
Jeronimo Fuerte 46,765 Reputation points Independent Advisor

2026-10-14T22:41:22.28+00:00

If you're using a Microsoft email address, open https://outlook.live.com/mail/ in a browser on either computer and check whether you can send and receive messages there. If the website works but the Outlook desktop application does not, this would help narrow the issue to the Outlook applications or their account connections.