Phone Link quit Connecting to my Phone 14 Hours Ago

Prevent Android from suspending Link to Windows, then correct any Microsoft-account warning; these are the next relevant checks because Bluetooth and the shared network have already been verified.

1. Allow Link to Windows to run in the background

On the Android phone:

1. Turn Battery Saver off.
2. Open Settings → Apps → Link to Windows → Battery.
3. Select Unrestricted or Don’t optimize. Depending on the phone, the path may instead be:
   • Battery → Optimize battery usage
   • Select All, find Link to Windows, and turn optimization Off.
4. Open Link to Windows again and leave it running while testing Phone Link.

Android battery optimization can interrupt the connection and cause the phone to appear offline.^1^

2. Check the account connection

1. On Android, open Link to Windows → Settings and confirm it is signed in with the same Microsoft account used by Phone Link.
2. On Windows 11, open Settings → System → Shared experiences.
3. If Fix now appears under Accounts, select it and complete the sign-in repair.
4. Close and reopen Phone Link.

Microsoft lists mismatched accounts and an account requiring repair among the causes of connection errors.^1^

3. Update both apps

• PC: Open Phone Link → Settings → About → Updates, then install any available update.
• Android: Open Link to Windows → Settings → Check for updates.
• After updating, close Phone Link and restart the Android phone.

Microsoft recommends updating both applications when content stops syncing or connectivity fails.^2^

4. Perform the soft reset

If Phone Link still reports Offline:

1. On the PC, open Start → Settings → Bluetooth & devices.
2. Select Phone Link.
3. Toggle Phone Link Off, then On.
4. Select Open Phone Link and test again.

This is Microsoft’s non-destructive first reset for persistent connectivity issues.^3^

5. Fully reset and relink only if it remains offline

Resetting removes the existing Phone Link app state, so locally synced messages and photos may disappear from the PC.

1. On Android, open Settings → Apps → Link to Windows → Force stop.
2. In the Microsoft account’s mobile-device list, select the phone and choose Show details → More actions → Unlink this phone.
3. On the PC, open Settings → Apps → Installed apps → Phone Link → Advanced options → Reset.
4. Remove the existing phone entry from Phone Link → Settings → Devices, if it remains listed.
5. Restart both devices.
6. Open Phone Link and pair again. When shown the QR code, scan it using the camera inside Link to Windows, then grant the requested permissions.^3^^4^

If a complete relink still shows Offline, check whether a VPN, firewall, or router AP/Wireless Isolation setting is blocking communication between local devices. Do not change the router unless that feature is enabled; its setting is commonly under Wireless → Advanced Wireless Settings.^2^

References

1. Troubleshoot Apps in the Phone Link
2. Troubleshooting the Phone Link
3. Reset your Android device and PC with the Phone Link
4. [Android](https://support.microsoft.com/windows/apps/phonelink/phone-link-requirements-and-setup#how-to-link-your-devices-starting-from-phone-link)