Edge not syncing "Setting up sync"

For "Setting up sync..." on the Surface while auth and encryption look healthy, treat this as a connectivity or policy issue, not a token or key issue.

Recommended troubleshooting path:

1. Sign out of the Edge profile, then sign back in This is the first documented step for "Setting up sync..." or "Couldn't connect to the sync server. Retrying...".
2. Check whether the issue is actually sync or identity In edge://sync-internals, confirm there is no identity error under Credentials. A valid signed-in account is required before treating this as a sync problem.
3. Verify sync is enabled and the device is participating
   • Open edge://sync-internals/
   • In Summary, confirm sync is enabled.
   • In Sync Node Browser > Device info, check whether the Surface appears in the sync device list.
4. Check sign-in state Open edge://signin-internals/ and verify the browser sign-in status is healthy on the Surface.
5. Check for policies blocking sync Open edge://policy/ and look for policies that can prevent sync. If the message is "Sync has been turned off by your administrator", make sure SyncDisabled is not set.
6. Confirm the Surface can reach the required sync endpoints Since the failures include ERR_NAME_NOT_RESOLVED, ERR_INTERNET_DISCONNECTED, ERR_CONNECTION_RESET, and intermittent 401, verify the device can access these endpoints and that no firewall, proxy, or network filter is interrupting them:
   • https://edge.microsoft.com
   • https://api.aadrm.com for most tenants
   • https://api.aadrm.de for tenants in Germany
   • https://api.aadrm.cn for tenants in China
   • https://*.cloudmessaging.edge.microsoft.com/
   • wss://*.cloudmessaging.edge.microsoft.com/
   If the server endpoint in edge://sync-internals is empty, or the endpoint cannot be reached, that points to network or firewall interference on the Surface.
7. Make sure Edge is on a supported current build Basic troubleshooting guidance calls for using the latest version of Microsoft Edge that supports sync features, at least 98.0.1108.43. Since the issue returned after moving between Beta and Stable, staying on the latest current Stable build is the safest path.
8. Run a resync again Go to Settings > Profiles > Sync > Re-sync data to this device. If that still fails, use Still having sync problems? Try another option > Reset sync.
9. If edge://sync-internals shows a cryptographer error under Type info, switch to the cloud reset path If the error appears as: Error:GenerateCryptoErrorsForTypes@../../components/sync/driver/data_type_manager_impl.cc:42, cryptographer error was encountered then the documented fix is to inspect Microsoft Entra account Key Status and reset Microsoft Edge data in the cloud if required.
10. If the problem remains Surface-only after the checks above, collect evidence from the failing device and escalate Because sync works on the Dell XPS and iPhone, the strongest documented signal is a device-specific network, firewall, or policy condition on the Surface rather than an account-wide sync failure. If endpoint access and policy checks are clean and reset does not help, the next documented step is to contact Microsoft Edge support.

• Diagnose and fix Microsoft Edge sync issues
• Fix a Microsoft Edge profile that doesn't load or shows an error