My hotmail email account has been hacked

Ramiro Gutierrez 0 Reputation points
2026-10-13T18:22:30.8466667+00:00

I have used my hotmail account for more than 20 years and never had an issue until now.

My tenant has paid the rent for the last 2 years with e-transfer. Every month I get an email from Interac to accept the e-transfer.

On September 29th 2026 I got an Interac e-transfer email, on September 30th and I click TD bank but instead of send me to my TD bank account to log in it open an Interac screen asking me to respond security question and then deposit so I did it and I got another screen saying We were unable to process your request at the same time my tenant got the email saying I had accepted the e-transfer but it never enter my bank account. I called my bank and they said there was not e-transfer pending. I tried to change in my bank account the e-transfer option to autodeposit and I follow all the steps with the person of the bank and I supposed to receive an email from interac however I never got those emails so they said most likely my email account had been hacked and it does not allow me to receive interac emails and the person who hacked it it receiving it.

Is it possible to see if my account is hacked, if so is there any way to fix it or do I have to stop using my account and create a new one?

Outlook | Web | Outlook.com | Account management, security, and privacy
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  1. Onyx Is here 5,195 Reputation points Independent Advisor
    2026-10-13T21:04:39.7633333+00:00

    Sorry to hear you're having trouble.

    First, if you haven't already done so I would like to recommend contacting your tenant and have them get in touch with their bank to dispute the rent. With luck the bank should be able to track and get it back for them.

    As for your account issues, if you're able to please log in to https://account.microsoft.com and click on the Security tab to see if there was any unauthorized access or attempts. If you are unable to log in to the account then please try following the steps for the Sign In Helper as already suggested.

    If there are further issues with accessing the account then please try completing the Account Recovery Form located here https://support.xbox.com/forms/recover-your-microsoft-account and then keep an eye on your email including the junk/spam folder for a response.

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  2. AI answer

    2026-10-13T18:22:50.03+00:00

    Yes. The supported path is to treat this as a compromised Microsoft/Outlook.com account and secure it immediately.

    1. Check whether the account shows suspicious access.
      • Open the Recent activity page and review sign-ins from the last 30 days.
      • Look for unfamiliar locations, devices, or security challenges.
      • If suspicious activity appears, change the password and update security settings.
    2. Scan the PC for malware before changing the password.
      • Open Virus and threat protection.
      • Select Scan options > Full scan > Scan now.
      • This matters because changing the password before cleaning the device can let an attacker capture the new password again.
    3. Change or reset the Microsoft account password.
      • After the malware scan, sign in and change the password.
      • If sign-in fails, use the password reset path.
      • Use a strong, unique password.
    4. Check Outlook.com account settings that attackers commonly change.
      • Review connected accounts.
      • Review forwarding.
      • Review automatic replies.
      • If anything is unfamiliar, remove it.
    5. Add or review security information.
      • Add an alternate email address and mobile phone number so account recovery is easier if access is lost again.
    6. If the account may already be hacked, use the hacked-account recovery flow.
      • The sign-in helper can guide to self-help options or offer the chance to talk to an agent.
    7. Be cautious with future messages.
      • For Microsoft account emails, messages from @accountprotection.microsoft.com are safe to trust.
      • In Outlook.com, suspicious messages should be checked for the trusted sender icon and warning bars.
      • When signing in, if the address bar does not include login.live.com, do not enter the password.

    Based on the symptoms described, there is no need to abandon the address immediately. First verify recent activity, clean the device, change the password, and review forwarding/account settings. If recovery tools show the account cannot be recovered, then contact Microsoft Support through the official support flow.

    References:

    AI-generated content may be incorrect. Read our transparency notes for more information.

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