Advance Operating system Troubleshooting

Maria Tan 0 Reputation points
2026-10-13T14:36:09.9133333+00:00

Option 1: Contact Microsoft Windows Support Since the issue appears to be software related, we recommend reaching out to Microsoft Windows Support for advanced operating system troubleshooting. Microsoft has specialized tools and resources that may help identify and resolve the underlying cause.

Dell support advise that I contact Microsoft. not a Dell issue

Windows for home | Windows 11 | Performance and system failures
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  1. Emma1-N 13,700 Reputation points Microsoft External Staff Moderator
    2026-10-14T02:57:40.8966667+00:00

    Welcome Maria Tan,

    Thanks for reaching out to Microsoft Q&A Forum. I understand Dell Support advised that the issue appears to be related to Windows rather than the Dell hardware.

    Please try the steps below to troubleshoot the issue:

    1, Install available Windows updates.

    • Go to Settings > Windows Update
    • Select Check for updates and install any available updates
    • Restart the computer afterward

    2, Check for corrupted Windows system files.

    • Open Terminal or Command Prompt as administrator
    • Run DISM /Online /Cleanup-Image /RestoreHealth
    • When it finishes, run sfc /scannow
    • Restart the computer after the scan completes

    Note: Could you please answer the question from the previous response? This will help me better understand the issue and provide you with the most appropriate assistance.

    Looking forward to your update.

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  2. DaveM121 939.1K Reputation points Independent Advisor
    2026-10-13T15:09:16.2833333+00:00

    Hi Maria.

    Please provide full details of the problem you are experiencing with Windows, what happened on your PC before the problems started to occur and also please provide a screenshot of any error you see indicated.

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