URGENT: Legal Name Mismatch - SC-200 Exam Tomorrow Morning (09:15 SAST) - Support Portal Down

Hello Microsoft Support Team,

I urgently require assistance with correcting my legal name on my Microsoft certification profile before my scheduled SC-200 examination tomorrow morning.

I have been attempting to use the official Credentials Support portal (aka.ms), but the page has been buffering continuously since yesterday, preventing me from accessing or submitting the standard support request form.

My upcoming examination details are:

• Certification: SC-200 — Microsoft Security Operations Analyst
• Exam Date: Wednesday, 14 October 2026
• Exam Time: 09:15 South African Standard Time (SAST)
• Testing Partner:

Pearson VUE

My Profile vs. Government ID Discrepancy:

• Current Name displayed on Microsoft Profile: Thabo Sakonta
• Exact Name displayed on Government ID Document: Emmanuel Thabo Sakonta

I need my profile updated to "Emmanuel Thabo Sakonta" to match my physical identification document character-by-character, as required by the Pearson VUE exam policy. I have already spoken to Pearson VUE support, and they confirmed that only Microsoft can process this database update.

Given the severe urgency of my examination tomorrow morning, please open a Secure Private Message thread on this forum post so I can safely upload a photograph of my government-issued identification document to verify this change.

Thank you for your urgent assistance.

Kind regards, Thabo Sakonta

Hello Microsoft Support Team,

I urgently require assistance with correcting my legal name on my Microsoft certification profile before my scheduled SC-200 examination tomorrow morning.

I have been attempting to use the official Credentials Support portal (aka.ms), but the page has been buffering continuously since yesterday, preventing me from accessing or submitting the standard support request form.

My upcoming examination details are:

• Certification: SC-200 — Microsoft Security Operations Analyst
• Registration ID: 538058407
• Exam Date: Wednesday, 14 October 2026
• Exam Time: 09:15 South African Standard Time (SAST)
• Testing Partner:

Pearson VUE

My Profile vs. Government ID Discrepancy:

• Current Name displayed on Microsoft Profile: Thabo Sakonta
• Exact Name displayed on Government ID Document: Emmanuel Thabo Sakonta

I need my profile updated to "Emmanuel Thabo Sakonta" to match my physical identification document character-by-character, as required by the Pearson VUE exam policy. I have already spoken to Pearson VUE support, and they confirmed that only Microsoft can process this database update.

Given the severe urgency of my examination tomorrow morning, please open a Secure Private Message thread on this forum post so I can safely upload a photograph of my government-issued identification document to verify this change.

Thank you for your urgent assistance.

Kind regards,
Thabo Sakonta