BILLED FOR A GAME I HAVE OWNED PHYISCALY FOR MONTHS...

Samson Da destroyer 0 Reputation points
2026-10-13T07:41:23.9233333+00:00

I recently bought a copy of red dead redemption 2 ultimate edition for what I thought was pc but ended up being for console so I did as one would submitted a return request and contacted Microsoft support but my return request was denied despite having me never played the ultimate edition but only my physical standard edition of rdr2.

Windows for home | Windows 11 | Gaming
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  1. AI answer

    2026-10-13T07:42:05.38+00:00

    Reply directly to the refund-denial email and request an appeal, because Xbox does not allow the same purchase to be resubmitted through the refund page after denial.^1^

    What to include in the appeal

    State the relevant facts clearly:

    • The Ultimate Edition was purchased for the wrong platform by mistake.
    • You never launched or played that digital purchase.
    • Any recorded Red Dead Redemption 2 playtime relates to your separately owned physical Standard Edition, not the digital Ultimate Edition.
    • Include the order number and purchase date, but do not post those details publicly.

    You can reply with:

    I am appealing the denied refund for Red Dead Redemption 2 Ultimate Edition. I purchased it believing it was the PC version, but it is for console. I have never launched or played this digital Ultimate Edition. Any existing playtime is associated with my separately owned physical Standard Edition. Please review the usage of the purchased Ultimate Edition and reconsider the request as an accidental wrong-platform purchase.

    Digital-game sales are generally final, so “wrong platform” and “not played” do not guarantee approval. However, Xbox considers circumstances including the time since purchase and use of the product; requests are typically considered when made within 14 days and without significant playtime.^2^

    If the appeal receives no response

    1. Open Xbox Support’s Get more help page.
    2. Sign in with the Microsoft account that made the purchase.
    3. Select the billing/refund issue and use the offered virtual-agent, chat, or contact option.
    4. Ask the agent to review the denied refund appeal and distinguish the digital Ultimate Edition’s usage from the physical Standard Edition’s usage.^3^

    You can monitor the game’s refund state in Xbox order history; the item will display its current refund status.^4^

    Avoid initiating a bank chargeback while the appeal is under review. Microsoft directs customers with a specific Store game issue to Microsoft Support, and warns that repeated misuse of chargebacks can be treated as fraud.^5^

    References

    1. Request a refund for digital games | XBOX Support
    2. Digital Game Purchase Refund Terms | XBOX Support
    3. Get more help | XBOX Support
    4. Check the status of your Microsoft Store return or refund | Microsoft Support
    5. What is a chargeback? | Microsoft Support
    AI-generated content may be incorrect. Read our transparency notes for more information.

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