Dear Deborah,
Thank you for asking the forum community. That policy can hide the power options, but the message alone does not confirm it is enabled.
If you need to shut down now, save your work, press Windows + R, enter the following command, and press Enter:
shutdown /s /t 0
This requests an immediate shutdown. If it fails, please note the exact error. Microsoft shutdown command documentation. Microsoft Learn
To check the policy on Windows 10 Pro, Enterprise, or Education:
- Press Windows + R, type
gpedit.msc, and press Enter. - Open User Configuration → Administrative Templates → Start Menu and Taskbar.
- Double-click Remove and prevent access to the Shut Down, Restart, Sleep, and Hibernate commands.
- If it is Enabled, change it to Disabled, then select Apply → OK.
- Save your work, sign out, and sign back in to check the power menu.
Microsoft documents that disabling this policy restores the menu commands it controls. If it is already Disabled or Not Configured, another cause needs investigation. Microsoft policy documentation. Microsoft Learn
Windows 10 Home does not include the Local Group Policy Editor, so gpedit.msc will not be available on that edition. If this is a work or school-managed computer, contact its administrator before changing policies. Microsoft Support
Please confirm your Windows edition under Settings → System → About, and whether this is your personal computer. That will help determine the next step.
If this helped, I’d appreciate a Like so others can find the answer more easily.