Microsoft 365 Business Standard Email address recovery required - a real human

Anna Venables 0 Reputation points
2026-10-12T13:44:29.1533333+00:00

I have a Microsoft 365 Business Standard subscription. I know my Tenant ID, business profile name and I know my tenant/domain name, and I receive billing/contact emails to my Yahoo email address every month. However, Yahoo is only my alternate contact email. I do not know the actual Microsoft 365 Global Administrator username used to sign in. I am the only admin. I need to know my business email or sign in connected to this account urgently. I have rang the help number and I am going round in a loop. Every technical support option asks me for the username to sign in. Been on this for many hours now and I am annoyed I can't speak with a human.

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
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  1. Daniel-Vo 6,880 Reputation points Microsoft External Staff Moderator
    2026-10-12T15:13:24.8233333+00:00

    Dear @Anna Venables ,

    Good day! Welcome to Microsoft Q&A forum!

    First of all, I would like to clarify one point: this forum is intended for users to assist one another. No one, including myself, has the authority or the tools to resolve issues related to account recovery on your behalf.

    Would you mind sharing me some details through a private message?User's image

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